How do I log in to my Work Computer after Changing my Password?

Question

How do I log in to my work computer after changing my password?

Answer

All faculty/staff are potentially affected by this issue.

  1. The last password that you successfully used to log in to the computer will be stored on the computer. Using it will allow you to log in if the computer is unable to verify your new email password against UNCW login servers. (This most commonly happens with UNCW-owned machines that are kept off-campus.)
     
  2. Once you are logged in, verify that you are connected to the UNCW Network using either a wired Ethernet connection or Hawkwifi. If you are off-campus, you can instead establish a VPN connection. 
     
  3. Once you are connected to the UNCW Network, bring your computer to the lock screen and then use your new password to log back in.
     
  4. The stored password on your machine is now updated, and you will be able to continue using it to log in.

If you need further assistance, please submit a service request or CHAT with TAC.

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Details

Article ID: 12302
Created
Tue 4/19/16 1:55 PM
Modified
Wed 9/8/21 10:29 AM