How Do I Remote Access via Remote Desktop? (MAC to Windows)


Question

How do I use my Mac to remotely access a Windows computer on-campus?

Answer

All faculty, staff and students have the ability to remote access.

Step 1: Obtain the service tag of the computer to be remotely accessed and submit an ITS request

  1. Obtain the computer name/Service Tag of the device to be remotely accessed.

  2. Fill out the request here to enable remote desktop on your UNCW computer

Step 2: Download and Connect to the UNCW VPN

The Virtual Private Network (VPN) will connect your Mac to the UNCW network, even if it is off campus. (Note: If your Mac is already on campus and connected to the network, please skip this step.)

Follow the instructions here to connect to the UNCW VPN.

You may also access Remote Desktop Connection via Horizon without a VPN. If you choose to do so, click here for instructions.

Step 3: Download Microsoft Remote Desktop

Download Microsoft Remote Desktop from the Mac App Store.

Please note this will require you to be signed in with your personal Apple ID. If you do not have an Apple ID, or to reset your password, please visit the Apple ID page.

Step 4: Configure Microsoft Remote Desktop and Connect

1. Open the Microsoft Remote Desktop application in LaunchPad or Applications folder in Finder.

3. Select “Add a PC” and it will bring up a screen requesting information about the computer you are connecting to.

PC Name: Enter the Computer Name you obtained in step 1.

User account: Choose “Add User Account…”

Username: abc1234@uncw.edu OR uncw/abc1234

Leave all the other options on their selected defaults.

4. Select “Add” to add the connection. Double-click the connection to connect.

5. If you are having trouble logging in, please check the remote desktop settings on the Windows machine from Step 1.

 


If you need further assistance, please submit a service request or CHAT with TAC.

Details

Article ID: 14115
Created
Mon 6/27/16 12:31 PM
Modified
Thu 9/3/20 3:30 PM