How do I Use the Knowledge Base to find “Self-Help” Solutions?

Answer

All faculty, staff and students can browse the knowledge base.

Answers to many common technical issues can be found in the knowledge base. Often these "self-help solutions" will include step-by-step instructions and screen shots to guide you.

  1. Start by navigating to uncw.edu/tac and select "Knowledge Base" from the blue toolbar near the top of the page.

    Knowledgebase

     
  2. You can browse by category or use the Search function. It is recommended that you log in using your UNCW credentials first, as there are some articles that will only be visible if you are logged in.

    Sign in

     
  3. Each category and sub-category contains articles. 

    Picture of some Categories in the knowledge base


If you need further assistance, please submit a service request or CHAT with TAC

Details

Article ID: 25569
Created
Thu 2/23/17 8:35 PM
Modified
Tue 6/30/20 9:17 AM