How do I Search for a Service or Knowledge Base Article?

Answer

All faculty, staff and students have access to the service catalog
 

Searching is often the easiest way to find an article or service that you are looking for. If you are looking for help with a specific issue, we recommend searching first. If you are unable to find the article or service you are looking for, try to search again using different terms.
 

  1. The search, located in the upper right corner of the TAC home page, will return both "Services" and "Knowledge Base" articles, or can be customized to select which return you prefer, as can be seen in the screenshot below. Taking note of whether the result is a service or knowledge base article can help you sort through the results more effectively. Services allow you to submit a ticket for help. Knowledge base articles are self-help solutions.


screen capture of search functionality within teamdynamix
 

There are search functions inside of the Service Catalog and Knowledge Base that only return results from their respective sections.
 

  • To search the list of available Services, navigate to the service catalog by selecting "Services" on the blue toolbar on the TAC home page, and then select "Search" from the grey toolbar. You may narrow your search by selecting a specific category. You can also view all services in an alphabetized list by selecting Services A-Z.
     
  • To search the Knowledge Base for an answer to your problem, navigate there by selecting "Knowledge Base" on the blue toolbar on the TAC home page, and then select "Search" from the grey toolbar. You may narrow your search by selecting a specific category.


If you need further assistance, please contact the submit a service request or CHAT with TAC

 

Details

Article ID: 32054
Created
Wed 6/14/17 3:21 PM
Modified
Thu 9/10/20 11:16 AM