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Questions Answered in this Article
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All faculty, staff and students have the ability to troubleshoot this issue.
Desktop Issues (Wired):
- Power off the computer.
- Verify that the Ethernet cable is properly connected to the data port (yellow) and the Ethernet port in the computer.
- Power on the computer, and wait 1-2 minutes before attempting to login.
- If the Network icon has a red X, the device does not have an Ethernet connection. Double-check the Ethernet cable or try using another data port.
*Please note: If the above steps do not resolve the issue, please submit a request.
- Use the Computer Request form and select the Re-Connect an Existing Computer service.
- Depending on how long the device has been off the Network, a re-image may be required.
Laptop Issues (Wireless):
- Power off the computer.
- If the device has a physical Wi-Fi switch, verify that it is in the ON position. (for older models)
- Power on the computer.
- At the login screen, click the Wireless Network icon, and verify that the Wi-Fi button is blue and that hawkwifi is Connected.
Do not connect to seahawk guest, as you will not be able to authenticate through that Network.
- Attempt to login.
*Please note: If the above steps do not resolve the issue, please submit a request.
- Use the Computer Request form, and select the Re-Connect an Existing Computer service.
- Depending on how long the device has been off the Network, a re-image may be required.
If you need further assistance, submit a service request or CHAT with TAC.