How do I use my UNCW Softphone?

Questions Answered in this Article

• How do I place phone calls?

• How do I listen to voicemail?

• How do I close out of the Jabber client once I have finished working?

• Where can I view a Training Video?

Answers

All approved faculty and staff have the ability to use the UNCW Softphone off-campus. 

Placing phone calls

1. You can search the UNCW phone directory in the Jabber app and make calls. To search for a particular person, type in their name in the search bar. To call this person, mouse over their name, and press the green “Call” button. 
   
   


2.  

Listening to your voicemail

1. You can listen to voicemail messages by clicking on the Voicemail Icon on the left menu. 
   
   


2. To listen to a voicemail, click on the message on the left, then click on the gray “play” button to hear the message. 
   
   


3.  

Closing out of the Jabber client once you have finished working

1. Be sure to close out of the Jabber client once you are finished with your work, or the client will continue to ring through with work calls. To Sign out, click on the cog in the upper right corner of the application, and then click “Sign out”. 
   
   

Softphone Training Videos

1. Watch these training videos on how to place a call, listen to voicemail, modify audio settings, modify video settings and update the notification settings. 
   
   General End User Training
   
   Administrative and Executive Assistants Training

If you need further assistance, please submit a service request or CHAT with TAC.