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How do I Install the UNCW Softphone Jabber Client?

  1. Knowledge Base
  2. Communication Services
  3. Phone and Voicemail
: Prior to installing the Softphone Jabber Client, you must request ITS to configure the service. If your Softphone service has not yet been configured, please submit the "Office Phone and Voicemail

How do I Set up Two-Factor Authentication (2FA) with Duo Mobile on my UNCW Account?

  1. Knowledge Base
  2. UNCW Account
process.  *Please note: Only enter your cell phone number. Landlines, including UNCW office extensions, are not supported.   Make sure the phone number you entered is correct and

How do I Find Frequently Asked Questions About Horizon?

  1. Knowledge Base
  2. Software
  3. Horizon
Business classes will have business-based applications. Applications like Microsoft Office and Web browsers are available to all virtual desktops. Students enrolled in multiple disciplines will see

Captioning Services Request

  1. Services
  2. AV Assistance, Classroom Tech Support, DE, & Percipio
  3. Distance Ed & Video Capture & Conferencing
more information, please email elearning@uncw.edu. What information do I need to start the CC process? In order to start the CC process, our office will need the following information

How do I Find Answers to Frequently Asked SharePoint Questions?

  1. Knowledge Base
  2. Software
  3. Microsoft Office
Questions Answered in this Article How do I open a SharePoint site from Teams? How do I access on-demand training and/or resources for SharePoint Online? How do I start

How do I Access Training for Microsoft Teams?

  1. Knowledge Base
  2. Software
  3. Microsoft Office
Answer All faculty, staff and students have the ability to access on-demand training and resources for Microsoft Teams. On-demand Training & Resources   Microsoft Teams help & learning

How do I Access Microsoft Project for Classwork?

  1. Knowledge Base
  2. Software
  3. Microsoft Office
Questions How do I access Microsoft Project on a Mac? How do I install Microsoft Project on a Windows PC? Answers All faculty, staff and students have the ability to access Microsoft

How do I Access Training for Microsoft OneDrive?

  1. Knowledge Base
  2. Software
  3. Microsoft Office
Answer All faculty, staff and students have the ability to access on-demand training and resources for Microsoft OneDrive.   On-demand Training & Resources   Microsoft OneDrive help

How do I Print to a Department Copier?

  1. Knowledge Base
  2. Computers, Devices, Printers/Copiers, Cable TV Service
  3. Printers/Copiers
a Department Copier. To print to another printer (e.g., HP), please submit a service request. Select "Local USB Office Printer" to use a printer directly connected to your computer or "Department

Request a quote for Voice or Data Cabling

  1. Services
  2. Communication Services
  3. Office Phone & Voicemail
Service Overview Installation of structured cabling system by request. An onsite survey will be performed. Available To Faculty, Staff, Facilities and Architectural and Construction Services

Telephone Billing Inquiries

  1. Services
  2. Communication Services
  3. Office Phone & Voicemail
Service Overview Departmental telephone billing questions can be answered through this service.  This request can be used for detail information on monthly departmental bills and questions about

How do I Share, allow someone else to Manage, and/or Manage another person's Mail and Calendar items?

  1. Knowledge Base
  2. Email & Calendar
office365 ... Questions Answered in this Article From any device using the Web browser version of Outlook (OWA): How do I open and use a shared mailbox?  PC / Windows: How do I share my Outlook

How do I request a Listserv?

  1. Knowledge Base
  2. Email & Calendar
  3. Listserv
needs a Listserv, the current president of the student organization must submit the request below. In addition, your student organization WaveLink profile information, including current officers, must

Distance Education (DE) Technology Consultation & System Design

  1. Services
  2. AV Assistance, Classroom Tech Support, DE, & Percipio
  3. AV Consultations, Designs, & Installations
services for new construction and renovation of distance education classrooms, offices, and other facilities. Ensuring that new technology adheres to the university's baseline standards for DE selection

AV Consultation, Purchasing Recommendations, and Design (non-Distance Education related)

  1. Services
  2. AV Assistance, Classroom Tech Support, DE, & Percipio
  3. AV Consultations, Designs, & Installations
and pricing). Design services and/or assistance for new construction and renovation of classrooms, offices, and other facilities. Ensuring that new technology adheres to the university's baselines