Skip to Knowledge Base content

How Do I Change My Email Password?


Question

How do I change my email password?

Answer

All faculty, staff, and students have the ability to change their password and must do so every 90 days.

1. Go to http://www.uncw.edu
2. Click on the "Faculty & Staff" or "Current Students" link at the top of the page.
3. In the top left corner of the Faculty/Staff or Student page, click the "Change Password" link, under "Office 365 Email".
4. Enter your email username in the E-mail ID box. Note: DO NOT include "@uncw.edu."
5. The system will now do one of two things:

  • If you do not have a security question set up you will get the following message:

    Inline Image

     
  • Click on the "Security Question Page" link which will take you to this screen:


    Inline Image

6. If you have forgotten your email password, or it is over 90 days old, you will need to click the second link that says "I wish to logon using my UNCW ID (85#) and UNCW Pin" (8-digit birth date by default). Otherwise, click the link to log in with your UNCW username and password.
7. Once you log in you will be prompted to create and answer 2 security questions. Be aware your answers are SPACE and CASE SENSITIVE.
8. You will then be prompted to create a new password.

If you already have one security question set up, you will be prompted to create a second question and answer, then the system will let you change your password.

  • If you cannot remember the answer to either of your security questions you have 2 options:
    • You may click the "Reset" button and follow the instructions for resetting your security questions.

Inline Image

  • Alternatively, you may come to the Technology Assistance Center (TAC) with your University ID, and we can reset your security questions for you.
  • After 5 attempts of incorrectly entering your password, your account will become locked. To have it unlocked, you will need to either contact the TAC to have it unlocked or wait 5 minutes for your account to automatically unlock.

NOTE: Keep in mind that your UNCW domain password expires every 90 days as mandated by the State of North Carolina Computer Security policies. This policy is sometimes inconvenient, but it helps maintain the security of your email account. Also you will have to change this password to have access to tabs in mySeaport such as the TealTicket.


If you need further assistance, please contact the TAC at 910-962-4357, or submit a service request.

 

Details

Article ID: 12287
Created
Tue 4/19/16 1:31 PM
Modified
Tue 9/19/17 11:10 PM