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How can I use Remote desktop (Windows to Windows)?


Question

  1. How can I use Remote desktop to access my work/school computer from home (Windows to Windows)?

Answer

All faculty, staff, and students have the ability to use remote desktop to their designated on-campus computers.

Remote desktop allows you to remotely connect to an on-campus computer, even if you are off-campus. These instructions show Windows 7 in the screen shots, but is still applicable to Windows 8 and 10.

Part: 1: Confirm computer name and check settings

Note: The following steps are for the on-campus computer you wish to remote into (host computer):

  1. Click the "Start" button in the bottom left of your screen and click "Control Panel". In Windows 10, press the Windows key on keyboard and type "Control Panel".Inline Image
  2. Next, click "System and Security" from the control panel menu.Inline Image
  3. Under System, select "Allow remote access"Inline Image
  4. In this window make sure the “Allow connections from computer running any versions of Remote Desktop” radio button is selected.Inline Image
  5. Next, click on the "Computer Name" tab and write down the full computer name. You will need this later, so keep it in a safe place.Inline Image
  • Note: In this example, the full computer name is "9XRTWR1.uncw.edu". When accessing your computer remotely, you will only need to know the part of the name before the “.uncw.edu”, as this portion indicates the computer’s domain

Part 2: Remote into on-campus computer

Note: These instructions are for the computer you are using to remote into the on-campus computer:

  1. In order to create a remote connection, your computer must be connected to the UNCW network through a VPN Connection.  If the computer you are using to remote into your host computer is already on-campus, skip this step.
  2.  Click "Start"
  3. Choose "All Programs"
  4. Click the "Accessories" folder. 
  5.  In the Accessories menu, find "Remote Desktop Connection" and click it. In Windows 10, press the Windows key on keyboard and type "Remote Desktop Connection"Inline Image
  6.  In the Computer box, type the computer name of your office computer and click the "Connect" button. If you have two monitors on both computers, press "show options" and click on the "Display" tab. Once in that tab, check the "Use all my monitors for the remote session" box.Inline Image
  7. When you are prompted to log in, log in with your UNCW email ID and email password, as you normally would when logging on to your computer at work and click "OK".
    • NOTE: If you are still having issues logging in or your credentials do not seem to be working correctly, type in UNCW\yourusername
    • This will change the domain set to UNCW instead of pointing to your personal machine.
  8. When you are finished and want to end your remote connection, click on Start, and then click “Log Off” at the bottom of the Start menu. When prompted, click "Log Off".

If you need further assistance, please contact the TAC at 910-962-4357, or submit a service request.

Details

Article ID: 12384
Created
Thu 4/21/16 11:51 AM
Modified
Tue 9/19/17 10:53 PM