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How do I use Remote Desktop (Windows to Windows)?


Question

How do I use Remote Desktop to access my work/school computer from home (Windows to Windows)?

Answer

All faculty, staff and students have the ability to use Remote Desktop to view their designated on-campus computers.

Remote Desktop allows you to remotely connect to an on-campus computer, even if you are off-campus. These instructions show Windows 7 in the screen shots, but they are also applicable for Windows 8 and 10.


Part: 1: Confirm computer name and check settings.

*Please note: The following steps are for the on-campus computer you wish to remote into (host computer):

  1. Press the Windows key on the keyboard, and type "Control Panel."
      
  2. Next, click "System and Security" from the control panel menu.
     
  3. Under System, select "Allow remote access." 

    Screenshot of the Control Panel in Windows 7

     
  4. In this window, make sure the “Allow connections from computers running any version of Remote Desktop” radio button is selected.

    Screenshot of the System Properties window with the Remote access tab selected

     
  5. Click on the "Computer Name" tab, and write down the full computer name. You will need this later, so keep it in a safe place.

    Screenshot of the System properties


    *Please note: In this example, the full computer name is "9XRTWR1.uncw.edu." When accessing your computer remotely, you will only need to know the part of the name before the “.uncw.edu”.

Part 2: Remote into on-campus computer.

*Please note: These instructions are for the computer you are using to remote into the on-campus computer:

  1. In order to create a remote connection, your computer must be connected to the UNCW Network through a VPN Connection. If the computer you are using to remote into your host computer is already on-campus, skip this step.
     
  2.  Click "Start."
     
  3. Search for "Remote Desktop Connection," and open the program.
     
  4.  In the Computer box, type the computer name of your office computer, and click the "Connect" button. If you have two monitors, on both computers press "show options," and click on the "Display" tab. Once in that tab, check the "Use all my monitors for the remote session" box.

    Screenshot of Remote Desktop Connection window

     
  5. When you are prompted to log in, log in with your UNCW email ID and email password, as you normally would when logging on to your computer at work, and click "OK."
     
    • *Please note: If you are having issues logging in or your credentials do not seem to be working correctly, type in UNCW\yourusername. 
       
  6. When you are finished and want to end your remote connection, click on Start, and then click “Log Off” at the bottom of the Start menu. When prompted, click "Log Off."

If you need further assistance, please contact the TAC at 910-962-4357, or submit a service request.

Details

Article ID: 12384
Created
Thu 4/21/16 11:51 AM
Modified
Wed 5/23/18 1:08 PM