Questions Answered in this Article
Answer
All faculty, staff and students have the ability to use Remote Desktop to view their designated on-campus computers.
*Please note: Remote Desktop allows you to remotely connect to an on-campus computer, even if you are off-campus. Remote Desktop is helpful for teleworking. UNCW-owned Windows computers will have the “Remote Desktop Connection” program installed locally. However, using Horizon is recommended because a VPN Connection is not required for access off-campus.
There are several efficient teleworking tools available that can be used instead of Remote Desktop. Consider an alternative teleworking tool for your use case. For example:
- Banner access and common software are available virtually using Horizon. For more information, review the articles:
- Save files to OneDrive to access them across your devices, and automatically sync changes. For more information, review the article How do I Install OneDrive and Sync Files?
For a comprehensive list of teleworking tools, visit the ITS Teleworking Resources website.
- Students: Student accounts must have a change made before Remote Desktop can be used for the first time. Please have the faculty or staff member you are working with submit a service request to have your account added to the appropriate active directory group. Wait for confirmation that your account has been added before proceeding.
- It is not possible to use remote desktop between two laptops connected to hawkwifi or hawkwifi and your local wireless router at home, at least one of the laptops must be using a wired Ethernet connection.
Windows to Windows and Mac to Windows
- Locate the service tag of the on-campus Windows computer to be remotely accessed. The seven-character alphanumeric service tag is written on the silver/grey UNC Wilmington sticker typically placed on the top of a desktop computer. Write down the service tag as it will be used in step 2 of these instructions.
- Submit a service request with your service tag to request that your username on your computer be enabled for remote desktop.
Wait for confirmation that this change has been made before proceeding.
- Log in to Horizon and open “Remote Desktop Connection.” More information about using Horizon is available in this article.
- In the "Computer" text box, type the service tag of the computer you want to access (obtained in step 1).
TECH TIP: To show all monitors in a dual monitor setup, select "Show Options" > "Display" > "Use all my monitors for the remote session."
- Click the “Connect” button.
- Log in with your UNCW username (without the @uncw.edu) and password as you normally would when logging in to your computer. Select "OK."
*Please note: If you are having issues logging in or your credentials do not seem to be working correctly, type "uncw\yourusername" (note backslash) in the username field instead.
- To end your remote connection, click on “Start,” and then select “Log Off” at the bottom of the "Start" menu.
If you need further assistance, please submit a service request or CHAT with TAC.