Answer

All faculty, staff, and students can modify their existing tickets.

1. First, find the ticket that you would like to update or cancel.
    
2. Next, click the title of the ticket that you would like to update or cancel:
   
   
    

3. After you have opened the ticket you can either update the ticket to add new relevant information by adding a comment or an attachment or you may cancel the ticket using "Withdraw Request."
    

If you need further assistance, please submit a service request or CHAT with TAC