Issues & Errors with Canvas


Why request this service?

General issues/errors that faculty, staff or students encountered while using Canvas. Users should first seek help from Canvas support by clicking on the question mark icon at the bottom of the left-hand navigation pane in theri course. Canvas support options include:

  • Live chat with a Canvas technician
  • Phone support
  • Ability to submit an electronic ticket
  • Access to Canvas instructional guides

Examples of when you might submit an Issues and Errors support request through the ITS request system include, but are not limited to:

  • Course copy issues or errors
  • Login issues
  • Course merge issues

 

Who can request this service?

Faculty, Staff and Students

Are there any fees associated with this service?

No charge