Technology Assistance Center (TAC) Banner Photo

To submit a ticket, browse our services
to find the one that relates to your question, then select the
“Submit a Ticket” button.
Click here to Submit a Ticket

To find  a “self-help” solution (without generating a ticket), browse the Knowledge Base to help troubleshoot your technology issue.
Click here for the Knowledge Base

Use the search function to type in your question, and the list of results will help you submit a ticket or resolve your own technology issue.
Click here to Search

If you would like to know more about using the ITS Request System to submit tickets and find "self-help" solutions, click "Learn More" above.
Click here to Learn More

Popular Quicklinks
You may hover over each box for an explanation.  
My favorite services button for Technology Assistance Center (TAC)

Zoom Replaces WebEx

  Sign In:
       (Use your UNCW Office 365 Account)
  Zoom Help Center

Zoom is UNCW's collaborative meeting tool for web conferencing, online meetings and synchronous distance education classes. (more)

ITS News & Updates (via Twitter)
TAC Location | Hours | Contact
  Randall Library (first floor)
  910-962-HELP (4357)
  Phone Support Hours:
Monday  -  Thursday:   8 a.m. - 12 a.m.
Friday    8 a.m. -   6 p.m.
Saturday 12 p.m. -   6 p.m.
Sunday  10 a.m. - 12 a.m.
  Walk-In / Chat Hours:
TAC hours are subject to change based on Randall Library schedule. Please refer to the calendar above for an updated schedule.
Monday  -  Thursday:   8 a.m. - 12 a.m.
Friday:   8 a.m. -   6 p.m.
Saturday: 12 p.m. -   6 p.m.
Sunday: 10 a.m. - 12 a.m.
Tech Nest Hours
Monday  -  Thursday: 10 a.m. -  8 p.m.
Friday 10 a.m. -  2 p.m.
All other hours by appointment

Have you received a suspicious email? Please forward it to for evaluation.