To submit a ticket, browse our services to find the one that relates to your question, then select the “Submit a Ticket” button. Click here to Submit a Ticket
To find a “self-help” solution (without generating a ticket), browse the Knowledge Base to help troubleshoot your technology issue. Click here for the Knowledge Base
Use the search function to type in your question, and the list of results will help you submit a ticket or resolve your own technology issue. Click here to Search
If you would like to know more about using the ITS Request System to submit tickets and find "self-help" solutions, click "Learn More" above. Click here to Learn More
In the event you need to work or take classes remotely, here are some resources to help facilitate your needs and keep you connected. Telecommuting Resources Telecommuting Knowledge Articles Zoom Help Center
TAC hours of operation are currently under review. It is important to us that we continue to provide a quality customer service experience during these unprecedented times.
At a minimum, we will be open Monday through Friday from 8 a.m. to 5 p.m. for phone and chat support. There is currently no walk-in support. Please view our calendar above for the most up to date hours.
Have you received a suspicious email? Please forward it to phishing@uncw.edu for evaluation.