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Categories (12)
UNCW Account
Account Unlock, Password Resets, Name Changes, Temporary & Guest Accounts, Account Extensions
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Desktops, Laptops, Printers/Copiers
Desktops, Laptops, Cameras, Tablets, Cell Phones, TVs, Printer/Copiers & Cable TV Service
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Software
Cloud-based software, Horizon, Adobe Creative Cloud, Excel, Maple, Word, PowerPoint, OneNote, SAS, SPSS, etc.
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Banner, Canvas, DocuSign, InfoReady, mySeaport, OSPREY, SeaNet
Appworx, Banner, Canvas, mySeaport, SeaNet, DocuSign, ImageNow/Perceptive Experience, InfoReady and OSPREY
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Email & Calendar
Outlook & Calendar Issues, Distribution Group, Shared Mailbox (MEPF), & Listserv Creation, Changes, or Issues
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WiFi, Networks, Web Apps, Websites, & Virus Safety
Wired & Wireless, VPN, Firewall, Web Design & Web Applications, Malware (Virus) Removal
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AV Assistance, Classroom Tech Support, DE, & Percipio
TV’s, Instructor’s Stations, Clickers, Zoom, Lecture Capture, Light Board, Live Event Sound and Video
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Communication Services
Office Phone, Softphone & Mobile Phone Service, Voicemail, Billing, Conference Calls, Reimbursements
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Research Computing (HPC, ARC)
Academic Research Computing (ARC) provides technology and support for research projects. We also offer high-performance computing (HPC) resources through partnerships with the Center for Marine Science, the Office of Research and Innovation and North Carolina State University.
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File Storage & Servers
Sharepoint, OneDrive, Samba, ARC, Server Support, Database Administration, Restore from Backup
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Reporting, Analytics, Surveys & Projects
SSRS & ODS Reporting, Google Analytics, Online Survey Tool, ITS Projects & myTAC Requests
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Administrative & Business
This category contains service request options for Finance, Human Resources, Registrar & the Library.
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Popular Services
Software Installations, Updates and License Transfers
Office Phone and Voicemail Service Request
UNCW Websites Issues & Modifications
Request a UNCW Account for a Guest or Vendor, or Extend an Account for a Guest, Vendor, or Temporary Employee
Printer/Copier Service Request
My Recently Visited Services
Banner HR Functional User Access
Human Resources Report Request
Banner HR Campus User Access
Clickers Issues & Training
Printer/Copier Issues & Errors
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