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Knowledge Base
Categories (14)
SOS (Start of School)
A collection of links to help with move-in and start of school.
Email & Calendar
Outlook & Calendar Issues, Distribution Group, Shared Mailbox (MEPF), & Listserv Creation, Changes, or Issues
UNCW Account
Account Unlock, Password Resets, Name Changes, Temporary & Guest Accounts, Account Extensions
Banner, Canvas, mySeaport, SeaNet, DocuSign
Appworx, Banner, Canvas, DocuSign eSignature, mySeaport, SeaNet, and ImageNow/WebNow
WiFi, Networks, Web Apps, Websites, & Virus Safety
Wired & Wireless, VPN, Firewall, Web Design & Web Applications, Malware (Virus) Removal
Computers, Devices, Printers, Cable TV Service
Desktops, Laptops, Cameras, Tablets, Cell Phones, TVs, & Cable TV Service
Software
Cloud-based software, Horizon, Adobe Creative Cloud, Excel, Maple, Word, PowerPoint, OneNote, SAS, SPSS, etc.
AV Assistance, Classroom Tech Support, DE, & Skillport
Instructor Stations, Computer Labs, Clickers, Lecture Capture, Sound & Video
UNCW-Owned Office & Mobile Phones
Office & Mobile Phone Service, Voicemail, Billing, Conference Calls, Reimbursements
File Storage & Servers
Sharepoint, OneDrive, Sammy, Timmy, Samba, ARC, Server Support, Database Administration, Restore from Backup
Reporting, Select Survey, & ITS Project Requests
SSRS & ODS Reporting, Google Analytics, Online Survey Tool, ITS Projects
Student Information
Useful information for students.
ITS Request System
Articles designed to help clients navigate the ITS Request System.
Teleworking
In the event you need to work or take classes remotely, here are some articles that may assist you.
Additional Resources
Popular Articles
How do I Set Up and Access Adobe Creative Cloud Applications?
How do I Set Up a VPN (Virtual Private Network) on my Windows PC Computer? (New VPN Client)
How do I Set Up Horizon on my Computer?
How do I Connect an Xbox One to UNCW's Network?
How do I Access my TIMMY Storage Folder?
Recent Articles
How do I Assign Teaching Assistants to Class Distribution Lists and Online Rosters?
How do I Use / Navigate my TurningPoint Clicker?
How do I Use my Mobile Device instead of a TurningPoint Clicker?
How Do You Build A PowerPoint Poll In TurningPoint (PC)? (video tutorial)
How Do You Build A PowerPoint Poll In TurningPoint (MAC)?
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