Knowledge Base

Categories (13)

New to UNCW

A collection of articles for new students, faculty & staff that help navigate UNCW technology.
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Email & Calendar

Outlook & Calendar Issues, Distribution Group, Shared Mailbox (MEPF), & Listserv Creation, Changes, or Issues
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UNCW Account

Account Unlock, Password Resets, Name Changes, Temporary & Guest Accounts, Account Extensions
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Banner, Canvas, mySeaport, SeaNet, DocuSign

Appworx, Banner, Canvas, DocuSign eSignature, mySeaport, SeaNet, and ImageNow/WebNow
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WiFi, Networks, Web Apps, Websites, & Virus Safety

Wired & Wireless, VPN, Firewall, Web Design & Web Applications, Malware (Virus) Removal
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Computers, Devices, Printers/Copiers, Cable TV Service

Desktops, Laptops, Cameras, Tablets, Cell Phones, TVs, & Cable TV Service
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Software

Cloud-based software, Horizon, Adobe Creative Cloud, Excel, Maple, Word, PowerPoint, OneNote, SAS, SPSS, etc.
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AV Assistance, Classroom Tech Support, DE, & Skillport

Instructor Stations, Computer Labs, Clickers, Lecture Capture, Sound & Video
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Communication Services

Office & Mobile Phone Services, Voicemail, Zoom and Echo 360 services
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File Storage & Servers

Sharepoint, OneDrive, Sammy, Timmy, Samba, ARC, Server Support, Database Administration, Restore from Backup
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Reporting, Forms, Surveys, & ITS Project Requests

SSRS & ODS Reporting, Form Solutions, Google Analytics, Online Survey Tools, ITS Projects
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myTAC Client Portal

Articles designed to help clients navigate the ITS Request System.
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Teleworking

In the event you need to work or take classes remotely, here are some articles that may assist you.
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