Knowledge Base

Categories (13)

Email & Calendar

Outlook & Calendar Issues, Distribution Group, Shared Mailbox (MEPF), & Listserv Creation, Changes, or Issues

UNCW Account

Account Unlock, Password Resets, Name Changes, Temporary & Guest Accounts, Account Extensions

Banner, Canvas, mySeaport, SeaNet, DocuSign

Appworx, Banner, Canvas, DocuSign eSignature, mySeaport, SeaNet, and ImageNow/WebNow

WiFi, Networks, Web Apps, Websites, & Virus Safety

Wired & Wireless, VPN, Firewall, Web Design & Web Applications, Malware (Virus) Removal

Computers, Devices, Printers, Cable TV Service

Desktops, Laptops, Cameras, Tablets, Cell Phones, TVs, & Cable TV Service

Software

Cloud-based software, Horizon, Adobe Creative Cloud, Excel, Maple, Word, PowerPoint, OneNote, SAS, SPSS, etc.

AV Assistance, Classroom Tech Support, DE, & Skillport

Instructor Stations, Computer Labs, Clickers, Lecture Capture, Sound & Video

UNCW-Owned Office & Mobile Phones

Office & Mobile Phone Service, Voicemail, Billing, Conference Calls, Reimbursements

File Storage & Servers

Sharepoint, OneDrive, Sammy, Timmy, Samba, ARC, Server Support, Database Administration, Restore from Backup

Reporting, Select Survey, & ITS Project Requests

SSRS & ODS Reporting, Google Analytics, Online Survey Tool, ITS Projects

Student Information

Useful information for students.

ITS Request System

Articles designed to help clients navigate the ITS Request System.

Teleworking

In the event you need to work or take classes remotely, here are some articles that may assist you.