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Articles
Knowledge Base
Categories (13)
New to UNCW
A collection of articles for new students, faculty & staff that help navigate UNCW technology.
Email & Calendar
Outlook & Calendar Issues, Distribution Group, Shared Mailbox (MEPF), & Listserv Creation, Changes, or Issues
UNCW Account
Account Unlock, Password Resets, Name Changes, Temporary & Guest Accounts, Account Extensions
Banner, Canvas, mySeaport, SeaNet, DocuSign
Appworx, Banner, Canvas, DocuSign eSignature, mySeaport, SeaNet, and ImageNow/WebNow
WiFi, Networks, Web Apps, Websites, & Virus Safety
Wired & Wireless, VPN, Firewall, Web Design & Web Applications, Malware (Virus) Removal
Computers, Devices, Printers, Cable TV Service
Desktops, Laptops, Cameras, Tablets, Cell Phones, TVs, & Cable TV Service
Software
Cloud-based software, Horizon, Adobe Creative Cloud, Excel, Maple, Word, PowerPoint, OneNote, SAS, SPSS, etc.
AV Assistance, Classroom Tech Support, DE, & Skillport
Instructor Stations, Computer Labs, Clickers, Lecture Capture, Sound & Video
Communication Services
Office & Mobile Phone Services, Voicemail, Zoom and Echo 360 services
File Storage & Servers
Sharepoint, OneDrive, Sammy, Timmy, Samba, ARC, Server Support, Database Administration, Restore from Backup
Reporting, Forms, Surveys, & ITS Project Requests
SSRS & ODS Reporting, Form Solutions, Google Analytics, Online Survey Tools, ITS Projects
myTAC Client Portal
Articles designed to help clients navigate the ITS Request System.
Teleworking
In the event you need to work or take classes remotely, here are some articles that may assist you.
Additional Resources
Popular Articles
How Do I Download Adobe Creative Cloud To My Computer?
How do I Change my UNCW Account Password through the Password Change Portal?
How do I Set Up a VPN (Virtual Private Network) on my Windows PC Computer? (New VPN Client)
How do I Register or Update my Password Change Authentication Methods?
How do I Connect my Game Console, Entertainment or Streaming Device to UNCW's Network?
Recent Articles
How do I Link my Canvas Account to my TurningPoint Account?
How do I Access/Map a Network Drive in Windows?
How Do I Download Adobe Creative Cloud To My Computer?
How do I Register or Update my Password Change Authentication Methods?
How do I use my UNCW Softphone?
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TurningPoint
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