Knowledge Base

Categories (13)

New to UNCW

A collection of articles for new students, faculty & staff that help navigate UNCW technology.

Email & Calendar

Outlook & Calendar Issues, Distribution Group, Shared Mailbox (MEPF), & Listserv Creation, Changes, or Issues

UNCW Account

Account Unlock, Password Resets, Name Changes, Temporary & Guest Accounts, Account Extensions

Banner, Canvas, mySeaport, SeaNet, DocuSign

Appworx, Banner, Canvas, DocuSign eSignature, mySeaport, SeaNet, and ImageNow/WebNow

WiFi, Networks, Web Apps, Websites, & Virus Safety

Wired & Wireless, VPN, Firewall, Web Design & Web Applications, Malware (Virus) Removal

Computers, Devices, Printers/Copiers, Cable TV Service

Desktops, Laptops, Cameras, Tablets, Cell Phones, TVs, & Cable TV Service

Software

Cloud-based software, Horizon, Adobe Creative Cloud, Excel, Maple, Word, PowerPoint, OneNote, SAS, SPSS, etc.

AV Assistance, Classroom Tech Support, DE, & Skillport

Instructor Stations, Computer Labs, Clickers, Lecture Capture, Sound & Video

Communication Services

Office & Mobile Phone Services, Voicemail, Zoom and Echo 360 services

File Storage & Servers

Sharepoint, OneDrive, Sammy, Timmy, Samba, ARC, Server Support, Database Administration, Restore from Backup

Reporting, Forms, Surveys, & ITS Project Requests

SSRS & ODS Reporting, Form Solutions, Google Analytics, Online Survey Tools, ITS Projects

myTAC Client Portal

Articles designed to help clients navigate the ITS Request System.

Teleworking

In the event you need to work or take classes remotely, here are some articles that may assist you.