How do I Check the Status of a Ticket & Update my Tickets in the myTAC portal?

Answer

All faculty, staff, and students can view the tickets and requests they have submitted via the myTAC portal.

1. Start by navigating to the myTAC client portal home page with the browser of your choice.

2. Next, look near the top center of the myTAC portal, and you will find the "myTAC tickets" button. Click this button.

Image of the top of the myTAC portal with the "mytac tickets" widget highlighted and a red arrow pointing to it.

3. You will be able to view all of the tickets you have submitted.

Image of the mytac tickets information for tickets I recently submitted
 

4. You may filter and search for your tickets in several ways. Commonly, clients search for tickets by "Status Class."  This allows you to search for "Resolved/Closed" tickets, tickets that are "New" or "In Process", or tickets that are "On Hold."

5. Once you have selected the filters, click the "Search" button to update the results.

6. Now you can check the status of any ticket and update tickets (add comments, attachments, or cancel a ticket) by clicking on the Ticket ID or Title. You can also export the information to Excel or print it.

Ticket Requests Search Results
 

If you need further assistance, please submit a service request or CHAT with TAC

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