Technology Assistance Center (TAC) Banner Photo

To submit a ticket, browse our services
to find the one that relates to your question, then select the
“Submit a Ticket” button.
Click here to Submit a Ticket

To find  a “self-help” solution (without generating a ticket), browse the Knowledge Base to help troubleshoot your technology issue.
Click here for the Knowledge Base

Use the search function to type in your question and the list of results will help you submit a ticket or resolve your own technology issue.
Click here to Search

If you would like to know more about using the ITS Request System to submit tickets and find "self-help" solutions, click "Learn More" above.
Click here to Learn More

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WebEx Support

  WebEx Online Technical Support
  Toll-Free: 866-229-3239
     (US & Canada)
  International Toll: 408-435-7088

ITS News & Updates (via Twitter)
TAC Location | Hours | Contact
  
  Randall Library (first floor)
  910-962-HELP (4357)
     
  Phone Support Hours:
   
Monday  -  Sunday: 8 a.m. -  12 a.m.
     
  Walk-In Hours:
   
  Calendar
TAC hours are subject to change based on Randall Library schedule. Please refer to the calendar above for an updated schedule.
   
Monday  -  Thursday: 8 a.m. -  12 a.m.
Friday: 8 a.m. -  6 p.m.
Saturday: 12 p.m. -  6 p.m.
Sunday: 12 p.m. -  12 a.m.