How do I Sign In to Claude?

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All faculty and staff who have a license can sign in to Claude.
 

How do I sign in to Claude with a new account?

 

  1. Go to Sign in - Claude
     
  2. Enter your email and choose "Continue with SSO."

    Image of the first screen a client will see when they are logging into Claude. Red arrows are pointing to where the client should enter their email address and another red arrow point to the option to "continue with SSO."
     
  3. Complete the UNCW Sign in process.

    Image of the UNCW Sign In screen
     
  4. Upon intial sign in, you'll be prompted to answer a few questions to help configure Claude for your needs.

    Image of one of the questions you will be asked to customize the Claude experience
     
  5. Complete the wizard you are in.
     
  6. The menu for your accounts is in the corner on the left. Click it to view various settings. Note that if you have a personal account, you can toggle between it and your UNCW account as shown below.

    Image of the menu of Claude Accounts with arrows point at the personal and UNCW accounts


What if I already have a Claude account?

If you already use Claude with your university email address, your existing personal account will not automatically disappear. You can keep it separate from your Claude for UNCW account, or migrate it. Be aware that migrating personal content into the university workspace is permanent and places that content under the university's Claude environment.

 

  1. Sign out of your personal Claude account.
     
  2. Sign in with your email address, then click "Continue with SSO."

    Image of the first screen a client will see when they are logging into Claude. Red arrows are pointing to where the client should enter their email address and another red arrow point to the option to "continue with SSO."
     
  3. Once you are signed in, click on your account in the lower left corner and note your two accounts

    IMage of the Claude accounts menu with arrows pointing to the UNCW Account and the personal account
     
  4. Be sure to use your UNCW account for university data.
     
  5. If you want to migrate your personal account to your UNCW account, you can merge parts of your account into your UNCW account (see link at the bottom for details).
     
  6. To migrate, toggle into your UNCW account.
     
  7. Once you have located the UNCW account, click "Settings."
     
  8. Go to "Account."
     
  9. To close your personal account, click "Continue."

    Image of Claude settings page with a red arrow pointing to account and then the continue button
     
  10. Choose to "bring your data with you", which migrates parts of your account, or "start fresh", which lets you download a copy of your data.

    Image of the Claude screen where you can decide to bring your data with you or start fresh.
     
  11. Complete the wizard and allow Claude to complete its process.
     
  12. Afterward, sign back in using the steps above and note that your personal account is no longer active.
     
  13. For information on what data migrates and what does not, as well as partial refunds for paid accounts, please visit Claude support KB.

If you need further assistance, please submit a service request or CHAT with TAC

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