How do I Connect to UNCW's Network via Ethernet? (Windows 10)


How do I connect to UNCW's Network via Ethernet? (Windows 10)


All faculty, staff and students have the ability to connect to UNCW's Network.

  1. Verify that the Wired AutoConfig service is running. To do this, type in services in the search bar and click on the Services App.
  2. Scroll in the services menu until you find Wired AutoConfig.
  3. If it is not running, double click Wired AutoConfig. In the General tab, choose “Automatic” for Startup type, and click the “Start” button to start the service. Then, click OK and close out of the Services App.


Computer has been restarted, but is not automatically connecting to the Internet:

  1. Right-click on the Network icon in the bottom right hand corner.
    Network Settings Icon

  2. Open "Network and Sharing Center."

    screenshot of network and sharing center
  3. Select "Change adapter settings."

image of the adapter settings

  1. Right click on the adapter that is "Attempting to authenticate" or "Authentication Failed."  This will usually be labeled either "Local Area Connection" or "Ethernet."

screenshot of ethernet message

authentication failed error

  1. Select "Properties." 

    Screenshot of dropdown menu for properties

  2. Select the "Authentication" tab located at the top of the window.

    screenshot of ethernet properties
  3. Click the "Settings" button.

    screenshot of networking authentication properties
  4. Confirm that it "Microsoft Protected EAP (PEAP)" is selected.
  5. Click on the "Settings" button, If your computer does not have "AAA Certificate Services," skip step #10.

  6. If your computer has the ”AAA Certificate Services” and it is unchecked, ensure the following are checked:​​​​​​
  • "Verify the server's identity by validating the certificate"
  • "AAA Certificate Services"
  • "COMODO RSA Certification Authority" can be either checked or unchecked
  1. If you do NOT have the "AAA Certificate Services," ensure that the "AddTrust External CA Root" IS checked.
  2. Click "Configure."

    Screenshot of option to configure on the select authentication method screen
  3. The next screen requires a different result depending on whether this is a personal device or a UNCW owned device.

Personal Device:

  • Ensure the box is not checked "Automatically use my Windows logon name and password (and domain if any)."

UNCW Owned Device:

  • Check the box that says to "Automatically use my Windows logon name and password (and domain if any)."

screenshot of EAP MSCHAPv2 Properties

  1. Select "OK" twice.
  2. Go to the "Authentication" tab, select "Additional Settings" towards the bottom of the screen.

    additional settings screenshot
  1. A new window will appear for authentication settings and requires different instructions depending upon whether the computer is personally owned or UNCW owned.

    screenshot of 802.1x settings

​​​​​​Personal Device:

  • Ensure the box next to "Save Credentials" reads "User authentication."
  • Click "Save credentials."

​​​​​​UNCW Owned Device:

  • ​​​​​​​Ensure the box next to "Save Credentials" reads "User or computer authentication."
  • Click "Save credentials."
  1. Select "OK" twice.
  2. It may take a few minutes to establish the connection.

If you need further assistance, please submit a service request or CHAT with TAC.

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Article ID: 32214
Fri 6/16/17 1:40 PM
Fri 4/16/21 10:18 PM