How do I Connect my Personal Windows 10 Computer to UNCW's Network via Ethernet in my Residence Hall?


All students have the ability to connect their personally-owned Windows 10 computer to the UNCW Network in their residence hall.

*Please note: All UNCW-owned computers are pre-configured to connect to Ethernet. If you are having connection issues with your UNCW device, please submit a Wired and Wireless Device Connection Issues service request. Users must have administrative privileges on the device in order to complete this process. 


TECH TIP: Waiting to connect the Ethernet cable until Step 6 will cut down on the number of pop-ups.


Connecting to the Network using Ethernet

  1. To connect to the UNCW Network with your personal computer via Ethernet, the Wired AutoConfig (DOT3SVC) Service must be turned on. This is the Service responsible for the IEEE 802.1x authentication.
  2. To turn on Wired AutoConfig, go to the Windows Search bar & type "Services." Select the app.

    Windows search bar display the "Services" application
  3. Click the "Name" column at the top to re-sort the services Z-A. "Wired AutoConfig" will now be towards the top of the list.

    Services window displaying Wired AutoConfig, inverse sorted
  4. Double-click on "Wired AutoConfig."
  5. Under the General Tab:
    • Change Startup Type from "Manual" to "Automatic."
    • Click "Start." 
    • Select "OK."

      Wired AutoConfig panel displaying Manual and Stopped   Wired AutoConfig service set to Automatic and Running
  6. Connect the Ethernet Cable.
  7. Ethernet Authentication Panel will appear. Click "Connect."

    Ethernet Authentication popup panel
  8. Right-click on the Network icon (globe) located in the lower right corner of the taskbar, and select "Open Network and Internet Settings."

    Network icon on the taskbar 

    Right click menu from Network icon displaying Open Network & Internet settings
  9. Select "Change Adapter options." The Network Connections panel will appear.

    Network status panel. Change Adapter options highlighted
  10. Right-click on the Network adapter that is displaying "Authentication Failed" or "Attempting to Authenticate." Select "Properties."

    Network Connection panel highlighting Ethernet connection
  11. Select the "Authentication" tab. Verify all checkboxes are selected and that "Microsoft: Protect EAP (PEAP)" is selected. Click "Settings."

    Ethernet Properties Authentication tab, highlighting settings
  12. Configure the Certificate Authorities:
    • Check the box for "Verify the server's identity by validating the certificate."
    • Check the box for "AAA Certificate Services."

      TECH TIP: If you DO NOT see "AAA Certificate Services" listed, check the box for "AddTrust External CA Root." 

    • Check the box for "COMODO RSA Certificate Authority."
    • Check the box for "USERTrust RSA Certification Authority."
    • Click "Configure..."

      PEP Cert Panel highlighting Service, AAA, COMODO  PEAP Cert panel highlighting USERTrust and Configure
    • Verify that the check box IS NOT checked. Click "OK" to close.

      EAP Properties Panel, no check boxes selected
  13. Click "OK" to save and close the Protect EAP Properties Panel.
  14. Back on the Ethernet Properties panel, click "Additional Settings..."

    Ethernet Properties panel highlighting the Additional Settings button
    • Check "Specify authentication mode."
    • Select "User Authentication" from the drop-down list.
    • Click "Save Credentials."

      Ethernet Properties Advanced Settings Panel highlighting user auth and save
    • Enter your UNCW username (without "") and password.

      Windows Security Save Credentials panel for users to enter username and pass
  15. Click "OK" on all remaining panels to save and connect. 

If you need further assistance, please submit a service request or CHAT with TAC.

80% helpful - 5 reviews


Article ID: 32214
Fri 6/16/17 1:40 PM
Tue 5/3/22 12:44 PM