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Report an issue with your UNCW Account
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For security purposes, please do not enter into this ticket your username, password, PINs or any other confidential personal information. ITS will never ask you to give us this information, especially via email
Have you ever successfully logged in with your account before?
No
Yes
Are you a new employee/account or have you had a recent account name change?
Are you a new employee/account or have you had a recent account name change?
New Employee/Account
Recent Name Change
Is this a temporary account?
Is this a temporary account?
Yes
No
I'm not sure
What type of employee/account?
What type of employee/account?
Adjunct
Faculty
Guest
Recently Separated (Fac/Staff)
Retired
Staff
Student
Vendor
Other
What type of account do you have?
What type of issue are you having with your account?
What type of issue are you having with your account?
2FA/Duo is not working
Account locked
Unable to login
Unable to reset password
Other
Briefly describe the issue.
What are you trying to log into?
Select all of the system/applications affected.
What are you trying to log into?
Banner
Canvas
Cascade
Echo360
Horizon
ImageNow
Microsoft Teams
My Computer
mySeaPort
Office 365
OneDrive
Outlook Email
SeaNet
SharePoint
Zoom
Other
Which Other Systems/Applications are affected?
Please describe in more detail the issue you are experiencing.
The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.
Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.
Please provide your preferred contact phone number
Please provide an alternate email address (non UNCW)
Other Fields
Your name
Your first name
Your last name
Your email address
Verification Code