How Do I Use My UNCW Softphone?

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All approved faculty and staff have the ability to use the UNCW Softphone off-campus. 
 

*Please note:  UNCW uses Cisco Jabber as its softphone service. Installation instructions are available in our knowledge base article: How do I Install the UNCW Softphone Jabber Client?.

As of 3 p.m. on Oct. 23, a VPN connection is required to use Cisco Jabber. Without an active VPN connection, you will not be able to make or receive calls through Jabber.

The VPN client is available through Software Center on Windows and Self Service+ on Mac. If you do not have VPN set up or need help connecting, visit our Knowledge Base article: How do I Set Up & Use the VPN (Virtual Private Network)?

Placing phone calls

 

  1. You can search the UNCW phone directory in the Jabber app and make calls. To search for a specific person, type their name into the search bar. To call this person, mouse over their name, and press the green “Call” button. 

    Shows how you enter a name of a person in the cisco jabber client search, mouse over the persons name and click the green call button.

  2.  


Listening to your voicemail

 

  1. You can listen to Voicemail messages by clicking on the "Voicemail" Icon on the left menu. 

    Shows the jabber client, left navigation bar with the voicemail button magnified.

  2. To listen to a Voicemail, click on the message on the left, then click on the gray “play” button to hear the message. 

    After clicking on the voicemail button, you then select the message you want to hear and then click on the gray play button which is outlined in red.

  3.  


Closing out of the Jabber client once you have finished working

 

  1. Be sure to close out of the Jabber client once you are finished with your work, or the client will continue to ring through with work calls. To sign out, click on the cog in the upper right corner of the application, and then click “Sign out”. 

    To sign out of the jabber client, click the cog in the upper right corner and then select the sign out option

 

If you need further assistance, please submit a service request or CHAT with TAC.

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