Answer
All staff members with Knowledge Base Create/Edit permissions have the option to Relate Knowledge Base articles.
You can quickly add Related Articles to any Knowledge Base article you own. In order to add a Related Article to a Knowledge Base article, follow these steps:
- Open the knowledge article that you want to add a related article to, then click "Edit" article.
- From the list of tabs at the top, click "Related Articles".
- Search for the knowledge article you would like to link, either by typing in the search or clicking the magnifying glass.
- Once you have selected an article to link, click "Add".
- Repeat steps 3 and 4 until you have associated all desired knowledge articles with the knowledge article you are editing. All "Related Articles" will appear in a section titles "Related Articles" along the right side of the article beneath the knowledge article's details panel.
If you need further assistance, please submit a service request or CHAT with TAC