Question
How do I open a shared mailbox on a Windows computer?
Answer
All faculty, staff and students who have permission to access the shared folder can open it in Outlook or OWA on Windows.
Video Instructions:
Outlook Instructions (Method 1):
- Open Outlook.
- Right-click on your account name, which is located at the top of your folder list, and select “Folder Permissions.”

- Click on the "General" tab and then select the “Advanced” button.
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- Select the "Advanced" tab and then click “Add.”
- Enter the name of the shared mailbox, without the "@uncw.edu." Then select “OK” to add the shared mailbox.

- You should see the shared mailbox in the "additional mailboxes" section.
- Now select "OK" on the remaining two windows in order to close the "folder permissions" windows and save your changes.
Outlook Instructions (Method 2):
- On the "File" menu, point to "Open & Export," and then click "Other User's Folder."
- Click "Name..."

- Type the name of the shared mailbox.
- Click the mailbox name.
- Click "OK."
- If you have multiple Microsoft Exchange accounts, on the Account pop-up menu click the account that you want to use to open the other user's folder.
- On the "Folder Type" drop down menu, click "Calendar" or "Inbox," and then click "OK."

- You should now see the shared mailbox.
If you need further assistance, please submit a service request or CHAT with TAC.