How do I Open a Shared Mailbox on a Windows Computer?


How do I open a shared mailbox on a Windows computer?


All faculty, staff and students who have permission to access the shared folder can open it in Outlook or OWA on Windows.

Video Instructions:


Outlook Instructions (Method 1):

  1. Open Outlook.
  2. Right-click on your account name, which is located at the top of your folder list, and select “Folder Permissions.”

    The right-click menu from your account name highlighting “Folder Permissions.”

  3. Click on the "General" tab and then select the “Advanced” button.
  4. Select the "Advanced" tab and then click “Add.”
  5. Enter the name of the shared mailbox, without the "" Then select “OK” to add the shared mailbox.

The "add mailbox" screen indicating where to type in the shared mailbox name.


  1. You should see the shared mailbox in the "additional mailboxes" section.
  2. Now select "OK" on the remaining two windows in order to close the "folder permissions" windows and save your changes.

Outlook Instructions (Method 2):

  1. On the "File" menu, point to "Open & Export," and then click "Other User's Folder."
  2. Click "Name..."

    Screenshot of "Open other user's folder" window

  3. Type the name of the shared mailbox.
  4. Click the mailbox name.
  5. Click "OK."
  6. If you have multiple Microsoft Exchange accounts, on the Account pop-up menu click the account that you want to use to open the other user's folder.
  7. On the "Folder Type" drop down menu, click "Calendar" or "Inbox," and then click "OK." 

    Screenshot of "Open other user's folder" window

  8. You should now see the shared mailbox.


If you need further assistance, please submit a service request or CHAT with TAC.

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Article ID: 12265
Tue 4/19/16 12:46 PM
Tue 3/16/21 9:20 AM