How do I Troubleshoot the Error "No Logon Servers Available" on a UNCW-owned computer?

Questions Answered in this Article

Answer

All faculty, staff and students have the ability to troubleshoot this issue.
 

Desktop Issues (Wired):
 

  1. Power off the computer.
     
  2. Verify that the Ethernet cable is properly connected to the data port (yellow) and the Ethernet port in the computer.
     
  3. Power on the computer, and wait 1-2 minutes before attempting to login.
     
  4. If the Network icon has a red X, the device does not have an Ethernet connection. Double-check the Ethernet cable or try using another data port. 

    No Ethernet connection icon
     

*Please note: If the above steps do not resolve the issue, please submit a request.

  • Use the Computer Request form and select the Re-Connect an Existing Computer service.
  • Depending on how long the device has been off the Network, a re-image may be required.


Laptop Issues (Wireless):
 

  1. Power off the computer.
     
  2. If the device has a physical Wi-Fi switch, verify that it is in the ON position. (for older models)
     
  3. Power on the computer.
     
  4. At the login screen, click the Wireless Network icon, and verify that the Wi-Fi button is blue and that hawkwifi is Connected. 
    Do not     connect to seahawk guest, as you will not be able to authenticate through that Network. 


     
  5. Attempt to login.
     

*Please note: If the above steps do not resolve the issue, please submit a request.

  • Use the Computer Request form, and select the Re-Connect an Existing Computer service.
  • Depending on how long the device has been off the Network, a re-image may be required.

If you need further assistance, submit a service request or CHAT with TAC.

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