How do I Connect my PlayStation 4 and PlayStation 5 to UNCW's Network?


Question

Answer

All faculty, staff and students have the ability to connect their PS4/5 to UNCW's Network.
 

PlayStation 5
 

  1. Navigate to “Settings.”
     
  2. Select “System.”
     
  3. Within “System Software,” select “Console Information.”
     
  4. Make note of the the MAC Address (LAN cable) listed on the screen.
     
  5. Register your PlayStation through the myDevices portal (only available from on-campus).
    Need help? Please follow the instructions in the "How do I Connect My Wired Entertainment Device to the Network?" knowledge base article.


PlayStation 4
 

  1. Go to "Settings."
     
  2. Select "System."
     
  3. Select "System Information."
     
  4. Make note of the MAC address listed on this screen.
     
  5. Register your PlayStation through the myDevices portal (only available from on-campus).
    Need help? Please follow the instructions in the "How do I Connect My Wired Entertainment Device to the Network?" knowledge base article.


Still Not Connecting?
 

  1. Try to restart your PlayStation to see if that resolves the issue.
     
  2. Ensure that your Ethernet cord is plugged into a yellow port on the wall.
     
  3. Try to unplug the Ethernet cord from the port, wait 30 seconds, and then re-plug the cord into the port..

If you need further assistance, please submit a service request or CHAT with TAC.

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