Questions Answered in this Article

• How do I register my device in the myDevice Portal?
  (required before you can connect to either the wired or wireless network)

• How do I connect my device to UNCW's Wireless Network?

• How do I connect my device using an Ethernet cable to the UNCW Wired Network?

Answers

All faculty, staff and students have the ability to connect their entertainment device or game console to the UNCW Network.

Registering Your Device in the myDevices Portal

You may register up to 5 total devices in the myDevices portal.

1. Locate your device's MAC address.

   TECH TIP: Need help finding your device's MAC address? Check out our knowledge base article, "How do I Find My MAC Address?" MAC addresses contain the letters A-F and you must include colons [:] (no hyphens) when registering your device.

2. Go to the myDevices Portal. myDevices requires a connection to UNCW's network via hawkwifi/wired connection or the portal will not load.

3. Log in with your UNCW username (without the "@uncw.edu") and password.  

4. Read and accept the "Acceptable Use Policy." You must scroll to the bottom before selecting "Accept."

5. Under "Manage Devices," select “Add.” 

6. Complete the form with your device's information. The "Additional Information" field is optional.

   TECH TIP: Do not use special characters in the "Device Name" or "Additional Information" fields, because you will not be able to register your device. If you use special characters, you will receive an "Error Loading Page" message in red. 

7. Select "Submit" to finish registering your device.

   *Please note: After registering your device, it will be ready to connect immediately despite the status listed as "pending."

8. To connect your wireless device, proceed to the wireless instructions.
   To connect your wired device using an Ethernet cable, proceed to the wired instructions.

Connecting to UNCW's Wireless Network
 

1. After you have registered your device in the myDevices portal, choose the “Labnet” wireless network and connect to the Internet.

   TECH TIP: If your device is still not connecting, try restarting it. If issues persist:

   1.  Verify that you added the correct wireless MAC address. MAC addresses contain the letters A-F, and you must include colons [:] (no hyphens) when registering your device.
       
   2. Power off your device, and remove it from the myDevices portal.
       
   3. Add the device back to the myDevices portal.
       
   4. Power the device on, and try connecting to the labnet wireless network again.
       

After you have registered your device in the myDevices portal, plug one end of your ethernet cable into your device and the other end into the ethernet port in your dorm.

• Sandpiper, Pelican, Loggerhead and Terrapin Hall: Use the "LAN2" or "LAN3" port on the white access point mounted on the wall.

• All other dorms: Use the yellow port located on the wall plate.

If you need further assistance, please submit a service request or CHAT with TAC.