Questions

• How do I view the subscriber list?
• How do I add a subscriber?
• How do I remove a subscriber (unsubscribe)?
• How do I change a subscriber's email address?
• How do I switch to digest mode?

Answer

Listserv administrators have the ability to modify their subscribers / list members.

View the Subscriber List
 

1. To view the subscriber list, go to your list's administration Web page.


2. Next click the "Membership Management" link near the top of the page.
    
3. Select the "Membership List" near the top of the page. You will see the "Membership List" page for your listserv.
    
4. Scroll down to see your subscribers listed in alphabetical order.
    
5. Below the first set of subscribers are links for other pages of subscribers. The links are called "from xxx to yyy", showing the range of addresses that are displayed on that page.

   TECH TIP: If your list has more than 30 subscribers, they are displayed to you 30 at a time.

Adding a Subscriber
 

1. Go to your list's administration Web page.


2. Click the "Membership Management" link near the top of the page.


3. Select the "Mass Subscription" link near the top of the page.
    
4. Type the new user's address in the box
    
5. Select "Submit Your Changes." You can type more than one address in the box by typing them one per line.
    
6. Be sure to keep the "send welcome messages to new subscribers" option set to "Yes," allowing each subscriber to receive a welcome message, which contains the user's list password.

   TECH TIP: If you don't want the subscriber to receive a welcome message, set the "Send welcome messages to new subscribers" option to "No" before you click the "Submit Your Changes" button. For most lists, subscriber confirmation is required. The reason for requiring confirmation is that without it,  people can be subscribed to hundreds of mailing lists, without their knowledge, resulting in many unwanted message in their mail box..

7. If you'd like to remove all members and replace them with a new list, please submit a Listserv Creation, Change, or Issue service request.

Removing a Subscriber (Unsubscribe)
 

1. Go to the administration Web page for your list.
    
2. Click the "Membership List" link.
    
3. Scroll down the list of subscribers until you find the subscriber you wish to remove.
    
4. Click the check box in the "unsub" column (the leftmost check box).
    
5. Then click the "Submit Your Changes" button at the bottom of the page.

   TECH TIP: You can remove several people at once by clicking their "unsub" check boxes before clicking "Submit Your Changes" or by using "Mass Removal" and typing (or pasting) a list of usernames.  

Changing a Subscriber's Email
 

• You may unsubscribe the old address and then subscribe the new address through the Membership List page, as described above. Before you unsubscribe the person, make a note of their existing hide setting (don't display my address in the subscriber list), no mail setting (don't send mail to this address), and digest setting (send daily digests instead of individual messages). Set these settings the same way for the address you add.

Option 2

• You may also change the address through the Membership List page by clicking on the link that is the subscriber's address and going to his/her configuration page. As manager, you may change any of the subscriber's list options, but several of them require the subscriber's confirmation. Thus, if you change his/her email address, a message will be sent to the subscriber asking him/her to confirm the change via return email. This, of course, has the potential for confusion.

Switch to Digest Mode

1. For lists that generate lots of messages each day, people may prefer to receive all the messages for the day in one big message, or "digest," rather than individually.
    
2. To switch to digest mode, check the "digest" check box for the address.

If you need further assistance, please submit a service request or CHAT with TAC.