Questions Answered in this Article

• How Do I Connect to the VPN? 
• How Do Set Up the VPN on My UNCW-Owned Computer?
• How Do I Set Up the VPN on my Personally-owned Windows Computer?
• How Do I Set Up the VPN on my Personally-owned Mac Computer?
• How Do I Set Up the VPN on Android?
• How Do I Set Up the VPN on IOS / iPadOS (iPhone and iPad)?

Answers

All faculty, staff and students have the ability to connect to the VPN.

Connect to the UNCW VPN
 

1. Launch "Cisco Secure Client" located in your Start Menu.
     
2. Use the dropdown to select your authentication method.
   • For Duo: Choose vpn.uncw.edu/duo.
   • For Microsoft Authenticator: Choose vpn.uncw.edu/msauth.
      
3. Select, "Connect".
    
4. Follow the on-screen prompts to sign in and authenticate. The steps will vary depending on whether you are using Duo or Microsoft Authenticator.

   TECH TIP: If you need help with authentication, please use one of the following knowledge base articles for guidance:

   • How Do I Use Microsoft Authenticator for Two-Factor Authentication (2FA)?
   • How Do I Use Duo for Two-Factor Authentication (2FA)?
5. Choose your preference for the "Stay signed in?" prompt.

   TECH TIP: Due to our Microsoft configuration, you will be prompted for this each time you connect and cannot remain signed in long-term.

1. Go to https://vpn.uncw.edu. This link will only work from off-campus.
    
2. Type in your UNCW username (e.g., abc1234) and password. Please type one of the following in the "2nd Password" field, then click "Login."
   • "push" - DUO will send a push notification to your registered phone with the Duo app installed. After you accept the Duo Push, the VPN will connect.
   • "SMS" - DUO will send a text message to your registered phone. The initial login will fail, and you will need to re-enter your username, password, and the text code that was just sent to your phone.
   • Type in the one-time code generated by your key fob or DUO app.
      
   
    
3. In the bottom right-hand corner, click "Instructions."
   
   
    
4. Please follow the Cisco AnyConnect install instructions (below is a screenshot of those instructions found on the https://vpn.uncw.edu page), and stop after you complete "Step 8." Do not complete "Step 9." Please come back to these instructions to finish the AnyConnect install.  
   
   
    
5. When you finish "Step 6," please see our "How Do I Connect to the UNCW VPN" instructions at the top of this article.

   ---

    

1. Go to https://vpn.uncw.edu. This link will only work from off-campus.
    
2. Type in your UNCW username (e.g., abc1234) and password. In the "2nd Password" field, please type one of the following, and then click "Login:"
    
   • "push" - DUO will send a push notification to your registered phone with the Duo app installed. After you accept the Duo Push, the VPN will connect.
   • "SMS" - DUO will send a text message to your registered phone. The initial login will fail, and you will need to re-enter your username, password, and the text code that was just sent to you.
   • Type in the one-time code generated by your key fob or DUO app.
     
     
      
3. In the bottom right-hand corner, please click "Instructions."
   
   
    
4. If you receive a prompt asking if you want to "Allow the download," click "Yes."
    
5. You may be prompted to "Allow a Cisco System Extension." Please continue to #7 in these instructions if you are not prompted. 
   
   
    
6. If so, open "System Preferences" and go to "Security & Privacy." Click "Allow."
   
   
    
7. Follow the Cisco AnyConnect install instructions (below is a screenshot of those instructions found on the https://vpn.uncw.edu page), and stop after you complete "Step 9." Do not complete "Step 10." Please come back to these instructions to finish the AnyConnect install.
   
   
    
8. When you finish "Step 9," please see our "How Do I Connect to the UNCW VPN" instructions at the top of this article. 
    

1. Install "Cisco AnyConnect" from the App Store by searching for it and tapping "Get." Authenticate with your Apple ID if prompted.
   
   
    
2. Open the app (allow notifications if prompted), tap "Connections" on the left sidebar, and then "Add VPN Connection…"
   
   
    
3. Enter "UNCW VPN" for the description
    
4. For the server Address, enter one of the following based on your authentication method:
   1. For Duo: Choose vpn.uncw.edu/duo.
   2. For Microsoft Authenticator: Choose vpn.uncw.edu/msauth.
       
5. When finished, tap "Save."
    
6. Choose "Allow" to install VPN. Authenticate with your device passcode/biometrics if prompted.
    
7. Once the connection is saved, click the switch beside "AnyConnect VPN" to start the VPN connection.
   
   
    
8. When prompted, please sign in and authenticate.
    
9. You are now connected to the VPN. You will know you are connected if you see "VPN" at the top-right corner of your screen. When you are finished with UNCW work, disconnect from the VPN.
   
   

If you need further assistance, submit a service request or CHAT with TAC.