Captioning Services Request

Why request this service?

As part of UNCW's commitment to providing accessible course material, UNCW Distance Education and eLearning offers FREE closed captioning and transcription services for video and audio files in English and many other languages for instructional purposes. Distance Education and eLearning will return your captioned media within two weeks of the request. Our closed captions and transcripts are created manually by our third-party vendor.  

If you have additional questions about our CC services, please email To learn more about creating accessible content, please check out our accessibility page. 

Available Options*: 

  1. Closed Captioning: timed-text is shown on screen as the video plays (attached to your video). For captions, your video will need to stored in Echo360. For more information about Echo360, please check out our "Getting Started with Echo360" resource.
  2. Transcripts: converts your audio to an editable text document. (Provided a word document and instructor is responsible for storing it.)

*If you are not the primary owner of the video/audio, DEeL can only provide you a transcript for your requested video. For more information, please email

What information do I need to start the CC process?

In order to start the CC process, our office will need the following information: 

  • The name of the Canvas course that the videos will be embedded into. (Ex. PAR-115-800 Fall 2022)
  • The exact title of the videos in your Echo360 library and if possible, please provide us with the sharing links too. Note: Please provide us with the exact name of the video in your Echo360 library, not the name you labeled the video in your Canvas course:

Screenshot of Video title section in Echo360

  • Location of your video files (Ex. Echo360, YouTube, One Drive) Note: we are only able to provide captions for videos that are stored in Echo360.

What things should I consider before submitting a CC request to DEeL??

  • If you are not the primary owner of the video/audio or your requested videos are stored on YouTube, DEeL can only provide you a transcript for your requested video.
  • Please make sure that your video is not uploaded directly into Canvas. We are only able to get captions for your videos that are stored in your Echo360 library. To learn more about Echo360, please email
  • There is a limit of 5 videos per request. For example, if you have 10 videos, you will need to submit 2 separate CC requests.
  • Echo360 videos are not automatically captioned. You will need to submit a CC request for captions. 

What is the turnaround time?

The turnaround time is up to 2 weeks per CC request because it depends on how long the videos are, how long it takes our third party to caption them manually, and how long it takes for us to handle all the CC requests we have in the queue once we get your captions back. 

Overall, we do our best to provide a quick turnaround time, especially if a student needs it, which is usually 2 to 3 days, but we say two weeks to provide DEeL some time to manage all the CC requests. This is why it is essential to make sure you submit your videos for captions as soon as possible.

We understand how busy things can get during the semester and the importance of accessible content for your students. So, once you create your video, send us a CC request as soon as you can. No matter what, DEeL is here to help!

What are the features of this service?

Provides closed captioning/transcripts that will enhance learning and allow for a more significant number of students with diverse learning needs to access a variety of media content.

Who can request this service?

Faculty that are teaching a credit course at UNCW

Are there any fees or additional costs?

There are no fees or additional costs required to request closed captioning and transcription services.

Submit a Ticket


Service ID: 36052
Tue 5/28/19 9:37 AM
Tue 9/5/23 12:50 PM