Why request this service?
As part of UNCW's commitment to providing accessible course material, UNCW Distance Education and eLearning offers FREE closed captioning and transcription services for video and audio files in English and many other languages for instructional purposes. Distance Education and eLearning will return your captioned media within two weeks of the request. Our closed captions and transcripts are created manually by our third-party vendor.
If you have additional questions about our CC services, please email elearning@uncw.edu. To learn more about creating accessible content, please check out our accessibility page.
Available Options*:
- Closed Captioning: Text is shown on screen as the video plays. For captions, your video must be stored in Panopto. For more information about Panopto, please check out our Getting Started with Panopto resource.
- Transcripts: The video's audio is converted to an editable text document, which the requester is responsible for storing it.
*If you are not the primary owner of the video/audio, DEeL can only provide you a transcript for your requested video. For more information, please email elearning@uncw.edu.
What information do I need to start the CC process?
In order to start the CC process, our office will need the following information:
- The exact title of the videos in your Panopto library. In the image below, the red rectangle indicates the title of the video.
- Note: Please provide us with the exact name of the video in your library, not the name you labeled the video in your Canvas course:
- Location of your video files (Ex, Panopto, YouTube, OneDrive).
What things should I consider before submitting a CC request to DEeL??
- Please make sure that your video is not uploaded directly into Canvas. We can only get captions for videos stored in your Panopto library. To learn more about Panopto, please email elearning@uncw.edu.
- There is a limit of 5 videos per request. For example, if you have 10 videos, you will need to submit 2 separate CC requests.
What is the turnaround time?
The turnaround time is up to 2 weeks per CC request, depending on how long the videos are, how long it takes our third-party to manually caption them, and how long it takes us to handle all the CC requests in the queue once we get your captions back.
Overall, we do our best to provide a quick turnaround time, especially if a student needs it, which is usually 2 to 3 days, but we say two weeks to provide DEeL some time to manage all the CC requests. This is why it is essential to submit your videos for captions as soon as possible.
We understand how busy things can get during the semester and the importance of accessible content for your students. Once you create your video, send us a CC request as soon as possible. No matter what, DEeL is here to help!
What are the features of this service?
Provides closed captioning/transcripts that enhance learning and allow a greater number of students with diverse learning needs to access a variety of media content.
Who can request this service?
Faculty and staff who are teaching a credit course at UNCW
Are there any fees or additional costs?
There are no fees or additional costs required to request closed captioning and transcription services.