Services A-Z (130)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Account Issues

Accounts & Access / Email/Domain Account Requests

Activate Cable TV Service for Faculty & Staff

Computers, Devices, Printers/Copiers, Cable TV Service / Cable TV Service

Add an External Email to the UNCW Safe List

Email & Calendar

Add, Change or Remove Access to Banner Workflow

Banner, Canvas, DocuSign, mySeaport, & SeaNet / Banner / Banner Access Management

Adobe Account and Training Requests

Software

Appeal for Equipment Check-out Privileges at TAC

Computers, Devices, Printers/Copiers, Cable TV Service / Computers & Devices

Application and System Integration Adjustments

WiFi, Networks, Web Apps, Websites, & Virus Safety / UNCW Web Applications

Appworx Application Manager Access Request

Banner, Canvas, DocuSign, mySeaport, & SeaNet

Appworx Issues and Modifications

Banner, Canvas, DocuSign, mySeaport, & SeaNet

Assistance with Special Events & Event Equipment Checkout

AV Assistance, Classroom Tech Support, DE, & Percipio / AV Media & Live Events

AV (audio/visual) Installation

AV Assistance, Classroom Tech Support, DE, & Percipio / AV Consultations, Designs, & Installations

AV Consultation, Purchasing Recommendations, and Design (non-Distance Education related)

AV Assistance, Classroom Tech Support, DE, & Percipio / AV Consultations, Designs, & Installations

B

Banner & Banner-related Patch

Systems, Applications & Related Services / Banner

Banner & Banner-related Process, Feed, Workflow - New or Major Changes

Systems, Applications & Related Services / Banner

Banner & Banner-related Product/Service Consultation

Systems, Applications & Related Services / Banner

Banner & Banner-related Upgrade

Systems, Applications & Related Services / Banner

Banner Finance Campus User Access

Banner, Canvas, DocuSign, mySeaport, & SeaNet / Banner / Banner Access Management

Banner Finance Functional User Access

Banner, Canvas, DocuSign, mySeaport, & SeaNet / Banner / Banner Access Management

Banner HR Campus User Access

Banner, Canvas, DocuSign, mySeaport, & SeaNet / Banner / Banner Access Management

Banner HR Functional User Access

Banner, Canvas, DocuSign, mySeaport, & SeaNet / Banner / Banner Access Management

Banner Student Access (Registrar)

Banner, Canvas, DocuSign, mySeaport, & SeaNet / Banner / Banner Access Management

C

Cable TV Issues & Errors

Computers, Devices, Printers/Copiers, Cable TV Service / Cable TV Service

Captioning Services Request

AV Assistance, Classroom Tech Support, DE, & Percipio / Distance Ed & Video Capture & Conferencing

Changes & Patches for Banner

Banner, Canvas, DocuSign, mySeaport, & SeaNet / Banner / Banner Functional Support

Chatbot Issues and Requests

Reporting, Surveys & Forms, ITS Projects & myTAC Support / IT Service Management

Clickers Issues & Training

AV Assistance, Classroom Tech Support, DE, & Percipio / Classroom Support

Computer (hardware) Issues & Errors

Computers, Devices, Printers/Copiers, Cable TV Service / Computers & Devices

Computer Requests

Computers, Devices, Printers/Copiers, Cable TV Service / Computers & Devices

Computer Transfer Requests

Computers, Devices, Printers/Copiers, Cable TV Service / Computers & Devices

Convert Multimedia to Digital Formats

AV Assistance, Classroom Tech Support, DE, & Percipio / Distance Ed & Video Capture & Conferencing

Course Merges in Canvas

Banner, Canvas, DocuSign, mySeaport, & SeaNet / Canvas

Create a Custom Course in Percipio

AV Assistance, Classroom Tech Support, DE, & Percipio / Percipio

Create a Custom Group & Assign Pre-Existing Content in Percipio

AV Assistance, Classroom Tech Support, DE, & Percipio / Percipio

D

Database Administration

File Storage & Servers / Servers

Disconnect Cable TV Service for Faculty & Staff

Computers, Devices, Printers/Copiers, Cable TV Service / Cable TV Service

Distance Education (DE) Technology Consultation & System Design

AV Assistance, Classroom Tech Support, DE, & Percipio / AV Consultations, Designs, & Installations

Distance Education Classroom Support and Reservations

AV Assistance, Classroom Tech Support, DE, & Percipio / Distance Ed & Video Capture & Conferencing

Distribution Group Creation, Change, or Issue

Email & Calendar

DocuSign Forms, Transfers, Issues and Support

Banner, Canvas, DocuSign, mySeaport, & SeaNet / eSignature (DocuSign)

DocuSign Request an Account to Create and Send Documents

Banner, Canvas, DocuSign, mySeaport, & SeaNet / eSignature (DocuSign)

DocuSign Request for a Signing Group

Banner, Canvas, DocuSign, mySeaport, & SeaNet / eSignature (DocuSign)

E

Echo 360 Support and Requests

AV Assistance, Classroom Tech Support, DE, & Percipio / Distance Ed & Video Capture & Conferencing

Email & Calendar Issues

Email & Calendar

Enable or Get Help with Windows Remote Desktop on my Computer

Computers, Devices, Printers/Copiers, Cable TV Service / Computers & Devices

Event Management System (EMS) Support Request

Banner, Canvas, DocuSign, mySeaport, & SeaNet

Extend a UNCW Student Account

UNCW Account

F

Faculty / Staff Accounts (HUMAN RESOURCE USE ONLY)

UNCW Account

File Storage Assistance

File Storage & Servers / OneDrive, Azure/SSO, Samba/CIFS, ARC

G

Google Analytics

WiFi, Networks, Web Apps, Websites, & Virus Safety / Web Design Support

H

Horizon Issues, Questions & Installations

Software

Human Resources Report Request

Administrative & Business / Human Resources

I

Installation of New Cabling Infrastructure

WiFi, Networks, Web Apps, Websites, & Virus Safety / WiFi & Network Connections

Installation of Wiring for Cable TV Service

Computers, Devices, Printers/Copiers, Cable TV Service / Cable TV Service

Integrate a 3rd Party tool with Canvas

Banner, Canvas, DocuSign, mySeaport, & SeaNet / Canvas

iPrint

Hardware, Software & Printing / Printers

Issues & Errors with (SSRS) Reporting

Reporting, Surveys & Forms, ITS Projects & myTAC Support / Reporting

Issues & Errors with Banner

Banner, Canvas, DocuSign, mySeaport, & SeaNet / Banner / Banner Access Management

Issues & Errors with Percipio

AV Assistance, Classroom Tech Support, DE, & Percipio / Percipio

Issues & Errors with Survey Software

Reporting, Surveys & Forms, ITS Projects & myTAC Support / Survey Software

Issues or Repairs for Office Phone or Voicemail Services

Communication Services / Office Phone & Voicemail

Issues with ImageNow/Perceptive Experience

Banner, Canvas, DocuSign, mySeaport, & SeaNet / ImageNow/Perceptive Experience

ITS Project Request

Reporting, Surveys & Forms, ITS Projects & myTAC Support / ITS Project Management

ITSM: Users, Service Catalog, Knowledge Base or myTAC Client Portal Support

Reporting, Surveys & Forms, ITS Projects & myTAC Support / IT Service Management

L

Laptop Checkout (must remain in Randall Library)

Hardware, Software & Printing / Computer Hardware

Library Account Access Issues

Administrative & Business / Library

Library Technology Issues

Administrative & Business / Library

Linkedin Learning Support

AV Assistance, Classroom Tech Support, DE, & Percipio

Listserv Creation, Change, or Issue

Email & Calendar

M

Maintenance Weekend Support

Banner, Canvas, DocuSign, mySeaport, & SeaNet / Banner / Banner Functional Support

Malware (Virus, Worm, Trojan, Spyware) Removal

WiFi, Networks, Web Apps, Websites, & Virus Safety / Virus Safety (Cyber Security)

Mobile and Other Devices - Setup/Connect

Hardware, Software & Printing / Mobile and Other Devices

Mobile Device Issues and Errors

Computers, Devices, Printers/Copiers, Cable TV Service / Computers & Devices

Modify an Existing Report

Reporting, Surveys & Forms, ITS Projects & myTAC Support / Reporting

Modify Processes for ImageNow/Perceptive Experience

Banner, Canvas, DocuSign, mySeaport, & SeaNet / ImageNow/Perceptive Experience

mySeaport Support

Banner, Canvas, DocuSign, mySeaport, & SeaNet / mySeaport & SeaNet

myTAC General Assistance / Error Reporting

Reporting, Surveys & Forms, ITS Projects & myTAC Support / IT Service Management

N

Name Change for your UNCW Account

UNCW Account

NEW - Image Now Access Request - No Paper Form Required

Banner, Canvas, DocuSign, mySeaport, & SeaNet / ImageNow/Perceptive Experience

Notify ITS of a Possible Phishing Scam

WiFi, Networks, Web Apps, Websites, & Virus Safety / Virus Safety (Cyber Security)

O

Office of Univ. Relations USE ONLY (Creation/Redesign/Redirects of Official Websites)

WiFi, Networks, Web Apps, Websites, & Virus Safety / Web Design Support

Office Phone and Voicemail Service Request

Communication Services / Office Phone & Voicemail

OLD - ImageNow Access Request - Paper Form Required

Banner, Canvas, DocuSign, mySeaport, & SeaNet / ImageNow/Perceptive Experience

P

PCI Compliant Devices

Hardware, Software & Printing / Computer Hardware

Printer/Copier Issues & Errors

Computers, Devices, Printers/Copiers, Cable TV Service / Printers/Copiers

Printer/Copier Service Request

Computers, Devices, Printers/Copiers, Cable TV Service / Printers/Copiers

Privileged Access Request

UNCW Account

R

Reactivate or extend your Banner Admin Pages Account

Banner, Canvas, DocuSign, mySeaport, & SeaNet / Banner / Banner Access Management

Recover your SeaNet User Name, 850# & PIN

Banner, Canvas, DocuSign, mySeaport, & SeaNet / mySeaport & SeaNet

Report 403 Issues & Errors

WiFi, Networks, Web Apps, Websites, & Virus Safety / WiFi & Network Connections

Report an Issue with Audio Visual (AV) Equipment

AV Assistance, Classroom Tech Support, DE, & Percipio / AV Media & Live Events

Report an Issue with Connecting your Gaming Console or Smart Device

Report an issue with your UNCW Account

UNCW Account

Report Creation (New)

Reporting, Surveys & Forms, ITS Projects & myTAC Support / Reporting

Report Maintenance

Reporting, Surveys & Forms, ITS Projects & myTAC Support / Reporting

Reporting (SSRS) Access Request

Reporting, Surveys & Forms, ITS Projects & myTAC Support / Reporting

Request a Canvas Course Shell

Banner, Canvas, DocuSign, mySeaport, & SeaNet / Canvas

Request a quote for Voice or Data Cabling

Communication Services / Office Phone & Voicemail

Request a UNCW Account for a Guest or Vendor, or Extend an Account for a Guest, Vendor, or Temporary Employee

UNCW Account

Request Access to Survey Software

Reporting, Surveys & Forms, ITS Projects & myTAC Support / Survey Software

Request for Assistance with Qualtrics Survey Design and Reporting

Reporting, Surveys & Forms, ITS Projects & myTAC Support / Survey Software

Research Storage (ARC)

File Storage & Servers / OneDrive, Azure/SSO, Samba/CIFS, ARC

Reset Password for your SSRS (Reporting) Account

Reporting, Surveys & Forms, ITS Projects & myTAC Support / Reporting

Reset Password for your UNCW Account

UNCW Account

Reset your Oracle Password

Banner, Canvas, DocuSign, mySeaport, & SeaNet / Banner / Banner Access Management

Reset your SeaNet PIN

Banner, Canvas, DocuSign, mySeaport, & SeaNet / mySeaport & SeaNet

Restore from backup

File Storage & Servers / Servers

S

Scanner & ImageNow Installation

Banner, Canvas, DocuSign, mySeaport, & SeaNet / ImageNow/Perceptive Experience

SeaNet & Login Issues

Banner, Canvas, DocuSign, mySeaport, & SeaNet / mySeaport & SeaNet

Server Support

File Storage & Servers / Servers

Shared Mailbox Requests

Email & Calendar

SharePoint Access Request

File Storage & Servers / Sharepoint

SharePoint Issues/Troubleshooting

File Storage & Servers / Sharepoint

Single Sign-On (SSO) Requests

File Storage & Servers / OneDrive, Azure/SSO, Samba/CIFS, ARC

Single Sign-On Issues and Errors using Azure

File Storage & Servers / OneDrive, Azure/SSO, Samba/CIFS, ARC

Software Installations, Updates and License Transfers

Software

Software Issues & Errors

Software

SSRS Financial Reports

Administrative & Business / Finance

Survey Software New Access and Transfer Requests

Reporting, Surveys & Forms, ITS Projects & myTAC Support / Survey Software

T

Technical Assistance with Canvas

Banner, Canvas, DocuSign, mySeaport, & SeaNet / Canvas

Telephone Billing Inquiries

Communication Services / Office Phone & Voicemail

Touchnet Requests

Administrative & Business / Finance

U

UNCW Mobile Device Requests

Communication Services / Mobile Devices

UNCW Websites Issues & Modifications

WiFi, Networks, Web Apps, Websites, & Virus Safety / Web Design Support

Unlock your SSRS (Reporting) Account

Reporting, Surveys & Forms, ITS Projects & myTAC Support / Reporting

V

Video Recording Services

AV Assistance, Classroom Tech Support, DE, & Percipio / Distance Ed & Video Capture & Conferencing

VPN (Virtual Private Network) Connections & Issues

WiFi, Networks, Web Apps, Websites, & Virus Safety / WiFi & Network Connections

W

Web Application Edits & Modifications

WiFi, Networks, Web Apps, Websites, & Virus Safety / UNCW Web Applications

Web Applications Errors & Issues

WiFi, Networks, Web Apps, Websites, & Virus Safety / UNCW Web Applications

Wired and Wireless Device Connection Issues

WiFi, Networks, Web Apps, Websites, & Virus Safety / WiFi & Network Connections

Z

Zoom Support and Requests

AV Assistance, Classroom Tech Support, DE, & Percipio / Distance Ed & Video Capture & Conferencing