Services A-Z (130)

A

Account Issues

Activate Cable TV Service for Faculty & Staff

Add New Mobile Device Service

Add, Change or Remove Access to Banner Workflow

Application and System Integration Adjustments

Appworx Application Manager Access Request

Appworx Issues and Modifications

Assistance with Special Events & Event Equipment Checkout

AV (audio/visual) Installation

AV Consultation, Purchasing Recommendations, and Design (non-Distance Education related)

B

Banner & Banner-related Patch

Banner & Banner-related Process, Feed, Workflow - New or Major Changes

Banner & Banner-related Product/Service Consultation

Banner & Banner-related Upgrade

Banner Finance Campus User Access

Banner Finance Functional User Access

Banner HR Campus User Access

Banner HR Functional User Access

Banner Student Access (Registrar)

C

Cable TV Issues & Errors

Captioning Services Request

Changes & Patches for Banner

Chatbot Issues and Requests

Clickers Issues & Training

Computer (hardware) Issues & Errors

Computer Requests

Computer Transfer (DO NOT USE FOR SURPLUS)

Convert Multimedia to Digital Formats

Course Merges in Canvas

Create a Custom Course in SkillPort

Create a Custom Group & Assign Pre-Existing Content in SkillPort

D

Database Administration

Device (mobile, tablet, tvs, scanner, etc.) Issues & Errors

Disconnect Cable TV Service for Faculty & Staff

Disconnect Service on a Mobile Device

Distance Education (DE) Technology Consultation & System Design

Distance Education Classroom Support and Reservations

DocuSign Forms, Transfers, Issues and Support

DocuSign Request an Account to Create and Send Documents

DocuSign Request for a Signing Group

E

Echo 360 Support and Requests

Email & Calendar Issues

Enable or Get Help with Windows Remote Desktop on my Computer

Event Management System (EMS) Support Request

F

File Storage Assistance

G

Google Analytics

H

Human Resources Report Request

I

Installation of New Cabling Infrastructure

Installation of Wiring for Cable TV Service

Integrate a 3rd Party tool with Canvas

iPrint

Issues & Errors with (SSRS) Reporting

Issues & Errors with Banner

Issues & Errors with Canvas

Issues & Errors with SkillPort

Issues & Errors with Survey Software

Issues or Repairs for Office Phone or Voicemail Services

Issues with ImageNow/Perceptive Experience

ITS Project Request

ITSM: Users, Service Catalog, Knowledge Base or myTAC Client Portal Support

L

Laptop Checkout (must remain in Randall Library)

Library Account Access Issues

Library Technology Issues

Loaner Laptop

M

Maintenance Weekend Support

Malware (Virus, Worm, Trojan, Spyware) Removal

Mobile and Other Devices - Setup/Connect

Modify an Existing Report

Modify Processes for ImageNow/Perceptive Experience

mySeaport Support

myTAC General Assistance / Error Reporting

N

NEW - Image Now Access Request - No Paper Form Required

Notify ITS of a Possible Phishing Scam

O

Office of Univ. Relations USE ONLY (Creation/Redesign/Redirects of Official Websites)

Office Phone and Voicemail Service Request

OLD - ImageNow Access Request - Paper Form Required

P

PCI Compliant Devices

Printer/Copier Issues & Errors

Printer/Copier Service Request

R

Reactivate or extend your Banner Admin Pages Account

Recover your SeaNet User Name, 850# & PIN

Report 403 Issues & Errors

Report an Issue with Audio Visual (AV) Equipment

Report Creation (New)

Report Maintenance

Reporting (SSRS) Access Request

Request a Canvas Course Shell

Request a quote for Voice or Data Cabling

Request Access to Survey Software

Request for Assistance with Qualtrics Survey Design and Reporting

Research Storage (ARC)

Reset Password for your SSRS (Reporting) Account

Reset your Oracle Password

Reset your SeaNet PIN

Restore from backup

S

Scanner & ImageNow Installation

SeaNet & Login Issues

Server Support

Shared Mailbox Requests

SharePoint Access Request

SharePoint Issues/Troubleshooting

Single Sign-On (SSO) Requests

Single Sign-On Issues and Errors using Azure

SSRS Financial Reports

Survey Software New Access and Transfer Requests

T

Telephone Billing Inquiries

Touchnet Requests

U

UNCW Websites Issues & Modifications

Unlock your SSRS (Reporting) Account

V

Video Recording Services

VPN (Virtual Private Network) Connections & Issues

W

Web Application Edits & Modifications

Web Applications Errors & Issues

Wired and Wireless Device Connection Issues

Z

Zoom Support and Requests