How do I Open a Shared Mailbox on a Mac?


How do I open a shared mailbox in Outlook on a Mac?


All faculty, staff and students have the ability to open a shared mailbox on a Mac.

  1. Open Outlook for Mac.
  2. On the "File" menu, point to "Open" and then select "Other User's Folder."
  3. Click the "Find User" icon.
     Find User button

  4. Type the name of the person who granted you access or the name of the shared mailbox, click "Find," choose the correct mailbox name, and then select "OK."
     Inline Image

  5. If you have multiple Microsoft Exchange accounts, on the "Account" pop-up menu, click the account that you want to use to open the shared mailbox.

  6. On the "Type" pop-up menu, choose "Calendar," "Address Book," or "Inbox" and then click "OK."

    Open other user's folder window


  7. The shared folder appears in the navigation pane under the "Shared" heading.

    Outlook Shared mailbox window 

*Please note: If you have a shared folder selected in the navigation pane, new items that you create are saved in that shared folder. To remove another user's shared folder from your navigation pane, right click the account name and select "Remove Shared Account." Alternatively, to remove just a folder, right click the folder (i.e., Inbox, Calendar, Address Book) and select "Remove from View."

If you need further assistance, please contact the TAC at 910-962-4357, or submit a service request.


Article ID: 12272
Tue 4/19/16 1:02 PM
Fri 4/26/19 9:36 AM