How do I Connect my Apple TV to UNCW's Network?


Question

How do I connect my Apple TV to UNCW's Network?

Answer

All faculty, staff and students have the ability to connect their Apple TV to UNCW's Network.

  1. Go to "Settings."
     

  2. Open "General."
     

  3. Choose "About."
     

  4. Go to "Other Information" and then "Confirm MAC Address."
     

  5. The MAC address will be listed as "Ethernet ID."
     

  6. Once you have obtained your MAC address, it will need to be registered on MyDevices using the following information:  

    • Go to https://mydevices.uncw.edu (You must be on the UNCW campus Network to register.) 
       
    • Enter your UNCW username and password to sign in to My Devices. Follow instructions to add your devices. 
       
    • You may have 5 total devices registered on My Devices.
       

Is your device still not connecting?
 

  1. Try to restart your Apple TV to see if that resolves the issue.
     
  2. Ensure that your Ethernet cord is plugged into a yellow port.
     
  3. Try to unplug the Ethernet cord from the port, wait 30 seconds, and then re-plug the cord into the port. 

If you need further assistance, please contact the TAC at 910-962-4357, or submit a service request.