How do I Attach an Email (or other Document) to a Ticket?


All faculty, staff and students have the ability to attach an email to a service request/ticket.

Save the Email:

  1. Open the email message in its own window.

  2. Click "File."

  3. Click "Save As." (Please make sure to save it in a location you are able to find again.)

Upload the email to the Service Catalog:

  1. Go to the Service Catalog.

  2. Search for the service you are requesting.

  3. Click "Submit a Ticket."

  4. Click on "Browse" under "Attachment."

  5. Navigate to your saved email.

  6. Once located, click on the file and click "Open."

  7. This will place your email/attachment into the ticket.

  8. Verify that the fields with red asterisks have been filled out.

  9. Click "Request."

If you need further assistance, please submit a service request or CHAT with TAC.

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Article ID: 13356
Mon 5/23/16 3:12 PM
Tue 7/7/20 10:16 AM