How do I Attach an Email (or other Document) to a Ticket?

Answer

All faculty, staff and students have the ability to attach an email to a service request/ticket.
 

Save the Email:
 

  1. Open the email message in its own window.
     

  2. Click "File."
     

  3. Click "Save As." (Please make sure to save it in a location you are able to find again.)
     

Upload the email to the Service Catalog:
 

  1. Go to the Service Catalog.
     

  2. Search for the service you are requesting.
     

  3. Click "Submit a Ticket."
     

  4. Click on "Browse" under "Attachment."
     

  5. Navigate to your saved email.
     

  6. Once located, click on the file and click "Open."
     

  7. This will place your email/attachment into the ticket.
     

  8. Verify that the fields with red asterisks have been filled out.
     

  9. Click "Request."
     


If you need further assistance, please submit a service request or CHAT with TAC.

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Details

Article ID: 13356
Created
Mon 5/23/16 3:12 PM
Modified
Tue 7/7/20 10:16 AM