How do I Check the Status of a Ticket?

Question

How do I Check the Status of a Ticket?

Answer

All faculty, staff, and students have the ability to check the status of their tickets.
 

  1. After logging into the client portal, select the "MyTAC Tickets" widget in the "Helpful Quick Links & Info" section.

    Image of the myTAC client portal and the MyTAC Tickets widget is highlighted and has a red arrow pointing to the widget to show where a client must click to review their submitted ticket requests.
     
  2. On this page, you will find a list of your submitted tickets, including their creation dates and the current status of each ticket.

    Screenshot showing the ticket status screen in TeamDynamix
     
  3. If the ticket you are looking for does not appear on this page, you can search for it by name, ID, date, ticket status class, or other criteria using the customized search options provided below.

    Screenshot showing the advanced search function in TeamDynamix

If you need further assistance,  CHAT with TAC.

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