How do I Check the Status of a Ticket?


Question

How do I Check the Status of a Ticket?

Answer

All faculty, staff and students have the ability to check the status of their tickets.
 

  1. After logging into the client portal, select "Services" from the main toolbar. On the secondary toolbar that appears, click "Ticket Requests."

    Screenshot showing the "services" button in TeamDynamix

     
  2. On this page you will see a list of your submitted tickets, their creation dates and the current status of each.

    Screenshot showing the ticket status screen in TeamDynamix

     
  3. If the ticket you are looking for does not appear on this page, search for the ticket by name, ID, date, etc. using the customized search options shown below.

    Screenshot showing the advanced search function in TeamDynamix

If you need further assistance, please submit a service request or CHAT with TAC.

Details

Article ID: 16757
Created
Mon 9/26/16 2:31 PM
Modified
Tue 7/7/20 10:45 AM