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All faculty, staff and students have the ability to set up a special Banner Admin Account.
Setting up your special Banner Admin Account.
*Please note: A Special Banner account is a supplemental/special purpose account with a username and initial password that will be provided by the System Administrator.
This is a two-step process: 1) Register the Special Account for the Password Reset portal and 2) Set up 2FA/Duo. This should be done separately from your private/primary/UNCW account. Best practice is to use the Special Account with a different browser than what is used for the primary account to avoid issues with single-sign on functionality.
- First, make sure you are not logged into your primary UNCW account. This might be easier if you use a separate browser (Firefox, Chrome, Edge) to log in to your secondary account. This keeps your primary and secondary logins separate.
- Go to https://uncw4.sharepoint.com/ in whatever browser you want to use for the secondary account.
- In the top right corner, click your account icon. If you are logged in as your primary account, then click "Sign Out."
- Go to Self-Service Password Reset (SSPR) portal, and select the "Account Setup" option on the left.
- On the "Pick an Account" screen, select the option to "Use another account," and then specify the Special Banner account (including @uncw.edu). Click "Next," and then enter the password provided by the System Administrator.
- The next screen alerts you that more information is required. Click "Next," and then complete registration of the special Banner account selecting at least one of the authentication methods. Select "Finish."
- Select "Continue to Log In."
- Your special account username should appear in the upper right of the screen. Click on that, and then select the "View Account" link.
- Select the "Password" option, and follow the prompts to change the password.
- Now that the account has been registered, you’ll be able to return to the Self Service Password Reset (SSPR) portal to recover the password. Refer to details within this article: How do I Change my UNCW Account Password through the Password Change Portal?
*Please note: Remember that it takes at least 15 minutes for a new password to become effective.
- Step #2 > Set up 2FA/DUO for the account (after allowing time for the password change).
If you receive an error that indicates that the Session Initialization failed or the Site Can't be Reached, please refer to the troubleshooting steps in this article: How do You Resolve Banner Admin Pages Errors.
If you need further assistance, please submit a service request or CHAT with TAC.