*Please note:  A Special Banner account is a supplemental/special purpose account with a username for which an initial password will be provided by the System Administrator. 

This is a two-step process, first, you must register the Special Account, and then set up 2FA/Duo. This should be done separately from your private account.

• First, make sure you are not logged into your primary UNCW account. This might be easier if you use a separate browser (Firefox, Chrome, Edge) to log in to your secondary account. This keeps your primary and secondary log-ins separate.
   
• Go to https://uncw4.sharepoint.com/ in whatever browser you want to use for the secondary account.
   
• In the top right corner, click your account icon. If you are logged in as your primary account, then click "Sign Out."
   
• Go to Self-Service Password Reset (SSPR) portal, and select the "Account Setup" option on the left.
   
• On the "Pick an Account" screen, select the option to "Use another account," and then specify the Special Banner account (including @uncw.edu). Click "Next," and then enter the password provided by the System Administrator.
  
  
  
  
  
  
  
   
• The next screen alerts you that more information is required. Click "Next," and then complete registration of the special Banner account selecting at least one of the authentication methods. Select "Finish."
  
  
  
  
   
• Select "Continue to Log In."
  
  
   
• Your special account username should appear in the upper right of the screen. Click on that, and then select the "View Account" link. 
  
  
   
•  Select the "Password" option, and follow the prompts to change the password.
  
  
   
• Now that the account has been registered, you’ll be able to return to the Self Service Password Reset (SSPR) portal to recover the password. Refer to details within this article: How do I Change my UNCW Account Password through the Password Change Portal?

  *Please note: Remember that it takes at least 15 minutes for a new password to become effective.

• Step #2 > Set up 2FA/DUO for the account (after allowing time for the password change).
   
  • Go to https://uncw4.sharepoint.com/ in whatever browser you want to use for the special account.
     
  • In the top right corner, click your Account icon. If you are logged in as your primary account, click "Sign Out."
     
  • Follow the instructions in this article: How do I Set up Two-Factor Authentication (2FA) with Duo Mobile on my UNCW Account?
     
  • Once DUO registration is complete, log in to Banner at https://teal.uncw.edu/.
     
  • Verify that you are logged in to the correct account by checking the user ID on the Welcome page in Banner as shown below. If you are not able to log in successfully, please submit a service request.