How do I Set Up my Special Banner Admin Account?


All faculty, staff and students have the ability to set up a special Banner Admin Account.

Setting up your special Banner Admin Account.

*Please note:  A Special Banner account is a supplemental/special purpose account with a username for which an initial password will be provided by the System Administrator. 

This is a two-step process, first, you must register the Special Account, and then set up 2FA/Duo. This should be done separately from your private account.


  • First, make sure you are not logged into your primary UNCW account. This might be easier if you use a separate browser (Firefox, Chrome, Edge) to log in to your secondary account. This keeps your primary and secondary log-ins separate.
  • Go to in whatever browser you want to use for the secondary account.
  • In the top right corner, click your account icon. If you are logged in as your primary account, then click "Sign Out."
  • Go to Self-Service Password Reset (SSPR) portaland select the "Account Setup" option on the left.
  • On the "Pick an Account" screen, select the option to "Use another account," and then specify the Special Banner account (including Click "Next," and then enter the password provided by the System Administrator.

    Image of the pick account option with "use another account" highlighted

    IMage of the Sign in screen

    Image of the Enter password screen
  • The next screen alerts you that more information is required. Click "Next," and then complete registration of the special Banner account selecting at least one of the authentication methods. Select "Finish."

    IMage of the more information required screen

    Image of the authentication screen so you do not lose access to your account

  • Select "Continue to Log In."

    IMage of the My Settings & Devices screen to select continue to login
  • Your special account username should appear in the upper right of the screen. Click on that, and then select the "View Account" link. 

    Image of the "My Apps" screen with view account link highlighted.
  •  Select the "Password" option, and follow the prompts to change the password.

    Image of the screen where the password option is shown
  • Now that the account has been registered, you’ll be able to return to the Self Service Password Reset (SSPR) portal to recover the password. Refer to details within this article: How do I Change my UNCW Account Password through the Password Change Portal?

    *Please note: Remember that it takes at least 15 minutes for a new password to become effective.

  • Step #2 > Set up 2FA/DUO for the account (after allowing time for the password change).

If you need further assistance, please submit a service request or CHAT with TAC.


Article ID: 139055
Fri 10/29/21 11:43 AM
Tue 5/17/22 1:35 PM