How do I Set up Two-Factor Authentication (2FA) with Duo Mobile on my UNCW Account?

Questions Answered in this Article


All UNCW accounts (students, faculty and staff) are required to use Duo Two-Factor Authentication (2FA).

TECH TIP: Visit Two-Factor Authentication (2FA) to learn why 2FA is the best way to protect your account against threats.


Setting up Duo


Written Instructions (video demonstration below):

  1. Go to UNCW’s Enrollment Page, and log in to your account, if prompted.
  2. Choose “Start Setup.”

    UNCW's 2FA Enrollment Page showing the "start setup" button.
  3. Select “Mobile Phone" (Recommended), "Tablet" or "Security Key."
  4. For Mobile Phones:
    • Enter your phone number for the mobile device you will have with you when authenticating into your account, and choose “Continue."

      2FA Enrollment Screen prompting the user to enter their phone number
    • If you chose “Tablet” on the previous screen, you will not be prompted for a phone number.

*Please note: Only enter your cell phone number. Landlines, including UNCW office extensions, are not supported.


  1. Select your device’s operating system, and select “Continue.”

    2FA Enrollment screen prompting the user to select the device's operating system.


*Please note: If you do not have a smartphone, it is highly recommended that you log in with a YubiKey security key. If you don't have a YubiKey, choose the “other” option to use text messages instead of the DUO app. Then follow the provided onscreen instructions. The remainder of this section applies to smartphones only.


  1. Follow the on-screen instructions to download the Duo Mobile App on your device.

    An example of the on-screen instructions for installing the Duo Mobile App on an Android device.
  2. Once the app is downloaded, select “I have Duo Mobile Installed” (see above image).
  3. Follow the on-screen instructions to add your UNCW account to the Duo Mobile App, and then select "Continue."

    An example of the on-screen instructions for activating Duo Mobile using the QR code.

    If you cannot scan the QR code or if you are using a smartphone or tablet to enroll: 
    • Select “Email me an activation link instead.”
    • Check your email using your smartphone or tablet.
    • From your smartphone or tablet, click on the email activation link.
    • Go back to the UNCW Enrollment Page, and click "Continue."

      An example of the on-screen instructions to activate Duo Mobile through email.
  4. Click “Dismiss” to acknowledge successful Duo enrollment.

    Example of the on-screen instructions indicating "enrollment success" and the "dismiss" button.
  5. Once you successfully enroll, you will see your UNCW account displayed in the Duo Mobile App on your mobile device or tablet.

An example indicating that a UNCW account has been set up through Duo Mobile App on the device.

Watch a quick video demonstrating the steps:


2FA Self-Service Portal Configuration Options

To configure your 2FA options, please visit the Duo Self-Service portal.

*Please note: If you have a new device, or are prompted to reactivate Duo Mobile on an existing device, please follow the knowledge base article How do I Reactivate Duo Mobile on a New or Existing Device?

  • To give your phone a more descriptive name (change device name) or delete a device: 
    • Select "Device Options."

      Settings for "device options" allowing user to change the name of the device, remove the device, or reactivate Duo Mobile
  • To add a second phone or tablet as an authentication method: 
    This is recommended if you don't always have your primary device with you.
    • Select "Add another device."

      On-screen example showing the option to "add another device."
  • To change your default device authentication method:
    • Select "When I log in." For example, you can choose to “Automatically send this device a Duo Push.”

      An on-screen example of changing the default device authentication method.


Do you have more questions about the Duo App?

  • If you have additional questions or troubleshooting issues regarding the Duo App, we highly recommend that you explore the DUO knowledge base.

If you need further assistance, submit a service request or CHAT with TAC.

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