How do I Set up Two-Factor Authentication (2FA) with Duo Mobile on my UNCW Account?

Questions Answered in this Article


All UNCW accounts (students, faculty and staff) will be using Duo Mobile 2FA by November 10, 2020.

*Please note: You cannot use a landline (i.e., your UNCW office phone) to enroll in 2FA.


Setting up Duo on a cell phone or tablet:

Written Instructions (video demonstration below):

  1. Go to UNCW’s Enrollment Page (, and log in to your account, if prompted.
  2. Choose “Start Setup.”

    UNCW's 2FA Enrollment Page showing the "start setup" button.
  3. Select “Mobile Phone" (Recommended) or “Tablet.”
    • "Security Key" is not recommended as a primary device.
      Please contact TAC for any questions regarding security keys.

      2FA Enrollment: Showing the screen for the type of device you are adding. Options are "Mobile Phone (Recommended)" or "Tablet.”
  4. For Mobile Phones/Tablets: 
    • Enter your phone number for the mobile device you will have with you when authenticating into your account, and choose “Continue."

      2FA Enrollment Screen prompting the user to enter their phone number
    • If you chose “Tablet” on the previous screen, you will not be prompted for a phone number.

*Please note: Your cell phone must be capable of receiving text messages as a backup to the Duo app. Landlines, including UNCW office and Aspire Softphone extensions, are not supported.


  1. Select your device’s operating system, and select “Continue.”

    2FA Enrollment screen prompting the user to select the device's operating system.


*Please note: If you do not have a smartphone, please choose the “other” option to use text messages instead of the DUO app. Then follow the provided onscreen instructions. The remainder of this section applies to smartphones only.


  1. Follow the on-screen instructions to download the Duo Mobile App on your device.

    An example of the on-screen instructions for installing the Duo Mobile App on an Android device.
  2. Once the app is downloaded, select “I have Duo Mobile Installed” (see above image).
  3. Follow the on-screen instructions to add your UNCW account to the Duo Mobile App, and then select "Continue."

    An example of the on-screen instructions for activating Duo Mobile using the QR code.

    If you cannot scan the QR code or if you are using a smartphone or tablet to enroll: 
    • Select “Email me an activation link instead.”
    • Check your email using your smartphone or tablet.
    • From your smartphone or tablet click on the email activation link.
    • Go back to the UNCW Enrollment Page, and click "Continue."

      An example of the on-screen instructions to activate Duo Mobile through email.
  4. Click “Dismiss” to acknowledge successful Duo enrollment.

    Example of the on-screen instructions indicating "enrollment success" and the "dismiss" button.
  5. Once you successfully enroll, you will see “UNCW DUO-protected” in the Duo Mobile App on your mobile device or tablet.

    An example indicating "Duo-protected UNCW" in the Duo Mobile App on the device

Watch a quick video demonstrating the steps:


2FA Self-Service Portal Configuration Options

To configure your 2FA options, please visit the Duo Self-Service portal.

  • To give your phone a more descriptive name (change device name), reactivate Duo Mobile or delete a device: 
    • Select "Device Options."

      Settings for "device options" allowing user to change the name of the device, remove the device, or reactivate Duo Mobile
  • To add a second phone or tablet as an authentication method: 
    This is recommended if you don't always have your primary device with you.
    • Select "Add another device."

      On-screen example showing the option to "add another device."
  • To change your default device authentication method:
    • Select "When I log in." For example, you can choose to “Automatically send this device a Duo Push.”

      An on-screen example of changing the default device authentication method.


Do you have more questions about the Duo App?

  • If you have additional questions or troubleshooting issues about the Duo App, we highly recommend that you explore the DUO knowledge base.

If you need further assistance, submit a service request or CHAT with TAC.

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