Questions Answered in this Article

• How do I set up Duo?
• How do I change/configure/manage my Duo authentication preferences?
• How do I find more help for the Duo Mobile App?
• How do I Reactivate Duo Mobile on a New or Existing Device?

Answer

All UNCW accounts (students, faculty and staff) are required to use Duo Two-Factor Authentication (2FA).

Setting up Duo

Written Instructions (video demonstration below):
 

1. Go to UNCW’s Enrollment Page, and log in to your account, if prompted.
    
2. Choose “Start Setup.”
   
   
    
3. Select “Mobile Phone" (Recommended), "Tablet" or "Security Key."
   • A security key, such as a Yubikey, is recommended as a secondary device to use if your primary device is unavailable.
     Please follow How do I Use a YubiKey with Duo Two-Factor Authentication? for more information.
     
     
      
4. For Mobile Phones:
   • Enter your phone number for the mobile device you will have with you when authenticating into your account, and choose “Continue."
     
     
      
   • If you chose “Tablet” on the previous screen, you will not be prompted for a phone number.

5. Select your device’s operating system, and select “Continue.”
   
   

6. Follow the on-screen instructions to download the Duo Mobile App on your device.
   
   
    
7. Once the app is downloaded, select “I have Duo Mobile Installed” (see above image).
    
8. Follow the on-screen instructions to add your UNCW account to the Duo Mobile App, and then select "Continue."
   
   
   
   If you cannot scan the QR code or if you are using a smartphone or tablet to enroll: 
   • Select “Email me an activation link instead.”
   • Check your email using your smartphone or tablet.
   • From your smartphone or tablet, click on the email activation link.
   • Go back to the UNCW Enrollment Page, and click "Continue."
     
     
      
9. Click “Dismiss” to acknowledge successful Duo enrollment.
   
   
    
10. Once you successfully enroll, you will see your UNCW account displayed in the Duo Mobile App on your mobile device or tablet.
     

Watch a quick video demonstrating the steps:

2FA Self-Service Portal Configuration Options

To configure your 2FA options, please visit the Duo Self-Service portal.

• To give your phone a more descriptive name (change device name) or delete a device: 
  • Select "Device Options."
    
    
     
• To add a second phone or tablet as an authentication method: 
  This is recommended if you don't always have your primary device with you.
  • Select "Add another device."
    
    
     
• To change your default device authentication method:
  • Select "When I log in." For example, you can choose to “Automatically send this device a Duo Push.”
    
    

Do you have more questions about the Duo App?
 

• If you have additional questions or troubleshooting issues regarding the Duo App, we highly recommend that you explore the DUO knowledge base.

If you need further assistance, submit a service request or CHAT with TAC.