How do I Resolve Banner Admin Pages Errors?


All faculty and staff have the ability to troubleshoot Banner Admin page errors.

This article provides instructions to troubleshoot the following error messages:

If you are using a Windows computer, you may encounter the following error messages when loading Banner Admin Pages:

  • We're having trouble finding that site
  • This site can't be reached

If you are on-campus, try to connect via Horizon, and see if you have the same issue. If you do, then submit a service request, and include your Horizon results. Your computer's network configuration may need to be updated by a member of Client Solutions to use User authentication instead of Computer authentication.

Please note in your service request if you are using a docking station. If so, a member of Client Solutions may need to update its settings to allow the connection. In the interim, try again with your laptop undocked and connected to hawkwifi.

If you are off-campus, make sure you have connected to the Virtual Private Network (VPN) first.

*Please note: If this is your first time logging into Banner, you may need to reboot your computer to initialize network settings.

To resolve the following errors, please "Sign Out" of Banner, "Sign Out" of the UNCW account and log in to Banner:

  • User not authenticated.

  • Session initialization failed.

  • Service Invocation Failure.

Follow these steps to clear the error:

  1. Sign out of Banner by clicking the "Sign Out" button.

    Red Arrow pointing to where to click to sign out on the Sign Out of Banner Admin Pages

  2. Navigate to the mySeaport portal.

  3. Click the button in the top right corner (see image below).

  4. Click "Sign out" to sign out of the UNCW account.

    This is the image of mySeaport with arrorws pointing to the icon that needs to be clicked on the right side of the screen. Then there is another arrow pointing to the sign out option.

  5. Login to Banner to confirm the error has been resolved.

If the error persists:

  1. Repeat steps 1-4 above.

  2. Then clear the browser cache. If your browser offers you the Time Range option when clearing the cache, select "Everything" or "All Time."

  3. Login to Banner to confirm the error has been resolved.

If you receive the following message "*ERROR* You are not authorized to logon at this time based on Banner security rules" please note:

This message can occur for several reasons.

  • Your Banner account was inactivated because it has not been used within the past 180 days.
  • Your Banner account's expiration date has passed.

To resolve this issue, your supervisor or department head should request an expiration extension via a service request.

If you need further assistance, please submit a service request or CHAT with TAC.