How Do I Verify Computer Assets In TIM Verify?

Answer

All assigned Asset Authorities and Coordinators have the ability to verify Computer Hardware Assets in the TIM Verification Application.


How to use the TIM Verify Application - Detailed Steps
 

You can watch a video tutorial to learn how to use the TIM Verify Application &  follow the instructions provided.

Getting Logged in & Navigating Your Way

  1.  Open the TIM Verify App.
     
  2. Authorized Users will see the following screen, click the "Computers" button to enter the app.  Users without permission will have a “Get more information” button that links to the "Roles & Responsibilities" page in the TIM Hub. You can review the roles authorized to use the app and find a link to request access to the TIM Verify app.

    TIM Verify Welcome Screen
     

    *Please note: There may be instances where you will be asked to verify the App permissions. If the screen appears, click the "Allow" button to proceed.

    Image of the App permissions screen that may appear for clients when the TIM Verify application is launched.  

  3. You will see your department's asset screen in a gallery view.

    TIM Verify Departments Asset Screen
     
  4. Navigating the screen.
  • Asset Information:  Details about the computer asset will be displayed here, including the make/model, last login user, purchase date/time, department the computer asset is assigned to and the building/location for the computer.  
  • Verified Display: 
    • If the computer asset has been verified you will see a green "checkmark".A green check indicates that the asset has been verified
    • If the computer asset has NOT been verified you will see a red "X". A red X indicates that the computer asset has not been verified
  • Connection Active Display: 
    • If the computer asset connection is current you will see a green "checkmark".A green check indicates that the asset has been verified
    • If the computer asset is NOT current you will see a red "X". A red X indicates that the computer asset has not been verified
  • Select Computer Asset: To see more details about the computer asset and update the asset information, click the blue "arrow".  TIMS Details Arrow, takes you to more details about the asset 

How to Filter the Assets

  1. At the bottom left of the Select Screen, above the buttons, is a filter bar. Assets can filter by Service Tag or Custodian Email. When text is entered, fuzzy search logic will begin filtering immediately. 

    Image of the TIM Verify Service tag/serial number and username name asset search option.
     
  2. At the bottom center of the Select Screen the total number of assets and the department that is associated with those assets is displayed. If you are an Asset Authority/Asset Coordinator for multiple departments, the total number of assets for each department you are associated with will be displayed. If you apply filters this information will update respectively. For example, the image below indicates that there are 118 assets for the Consulting Services Support Department.

Image of the bottom center to the main TIM verify page where the asset count and the related dertment are displayed.


 

How Do I Export to Excel?

You can export the computer asset information to an Excel spreadsheet to assist with verification, click the "Export" button. This information will automatically save to your One Drive.

Image of the export to excel button in the main gallery of TIM Verify.

 

How Do I Add a Missing Asset?

If a computer asset is not found in the inventory and needs to be added, click the "Add Missing Asset" button.  A service request form will be presented to fill out for you to request the asset be added.

IMage of the Add Asset button from the TIM Verify main gallery view.
 

 

How Filters Work



IMage of the Filters button in the main gallery of TIM Verify
 

  1. The Filters Screen provides viewing options to the TIM Verify user. If the TIM Verify user is responsible for inventory in multiple departments, they can select their desired department from the drop-down menu. Assets may also be filtered by their current status in TIMS (In Use, Inventory, New, and Unknown). Inventory assets can filter further by using the checkboxes to the right of the Department drop-down menu. Checking the first check box displays all assets that are older than five years, the second displays all assets that are not connecting to the UNCW network, and the third displays all assets that are out of warranty. The fourth filter option displays all unverified or unknown assets. These checkboxes are selectable one at a time, two at a time, or all together and will filter assets accordingly. Results are cumulative, so each filter’s results are added when multiple filters are selected. To view the changes to filters or the department drop-down menu, click the "Back" button. The "Reset Filters" button will completely clear all filters.  

    IMage of the Filters Screen and options in TIM Verify


Asset Details & Update Screen


Image of the Computer Detail information for one asset in TIM Verify
 

  • System Details: 
    • The custodian details are specific to the individual that is the owner/user of the computer, their UNCW email address, UNCW department and the last login email.
    • Purchasing details that includes warranty information.
    • UNCW network connectivity information to include the last connected date. If the computer has not connected to the internet in the last 90 days a red X will appear.
    • You can see if the verification is current or not, and if the asset has been verified you will see the name of the individual that completed the verification and when the date the last verification was completed.
       
  • Update Record Field: 
    • Status Recorded: Is the last recorded status from the TIMS asset database.
       
    • Status Select - Select the current status for the computer.
      • In Use = Computer is in Use. Note, if you select "In Use" you will be prompted with an option to submit a request to have the computer configured by ITS. ITS should configure a computer prior to attempting to use the computer on the UNCW network.
      • Inventory = Computer is in inventory
      • Unknown = Computer cannot be verified because the location of the computer is unknown. A comment must be selected prior to verifying the record.  The following options may be selected.
        • Unable to locate > use this option if all efforts to find the computer have been exhausted and none of the other options are applicable, however it is believed that the computer should be in the departments inventory.
        • Previously Transferred > use this option when documentation or another source reflects that the computer was transferred in the past.
        • Previously Surplused > select this option on when documentation or another source reflects that the computer was previously sent to the surplus warehouse.
        • Doesn't belong to this Department > the computer is unable to be located and it has been determined that the computer most likely never belonged to the department is when this comment option should be selected.
    • Classification - only required when the status of the computer is "In Use." Select the classification that best represents how the computer is used, the primary function of the computer. 
      • Employee - computers assigned to Faculty/Staff employees for individual user
      • Instructor Station - computers in a classroom used by instructors for teaching purposes.
      • Loaner - computers that are on loan from the department.
      • PCI Device - configured specifically for PCI compliance (credit cards, ticket sales)
      • Shared - used by multiple university employees (departmental laptop cart, departmental conference rooms, guest)
      • Speciality - computers used for a specific reason (DE control, Score Board, Electron Microscope, Vendor Supplied, Kiosks)
      • Student Station -  computers primarily used by students for academic use (labs, research/testing, learning commons, laptop carts).
      • Undefined - this is not a valid option to select if the status selected is "In Use". If the status of "Inventory" Is selected, the classification will automaticall be set to "Undefined".
         
    • Is Primary? (the question is only presented when the classification is "Employee").
      • Yes - the computer asset is the primary computer used by the Custodian/Owner/User
      • No - the computer is the secondary/tertiary/etc computer used by the Custodian/Owner/User. If the computer is used in a classroom or another function, you would also select "No."
      • None Selected - This is not a valid option to select.
    • You must also update the building, room and primary Owner/User/Custodian, and condition of the computer.

Time to Verify the Record

  1. Once you have completed reviewing the details about the computer asset and updating the asset record you will click "Verify Record".

    IMage of the Verify Record Button on the asset details screen in TIM Verify.
     
  2. Once you have Verified the record, click To return to the Select Screen, click "Return to Select Screen".

    Image of the Back button in the asset detail screen which should be selected when the client wants to return to the home screen from the details screen.
     

 

Once a computer asset is verified

  1. Verification Current Display turns from a red "X" to a green "checkmark".
     
  2. For a period of one week after verification:
    • Select Options are still editable.  Users can make changes.
    • The "Verify Record" button will still be active.  Users can verify again, with changes, if they wish to.

*Please note: After the record has been verified, there is a one-week window to make changes. Once the window has elapsed, the Details screen will be read-only, and the “Verify Record” button will be disabled and a red lock will appear at the top of the details screen.

 

If you need further assistance, please submit a service request or CHAT with TAC.

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