DocuSign Issues and Support

Service Overview

DocuSign is UNCW's Enterprise e-signature solution. DocuSign allows users to securely send documents for an electronic signature instantly from any device. This easily accessible e-signature solution helps build approval work flows and lessens paper use, all while offering a quick and easy way to send, receive, sign, and store important documents. All electronically signed documents are securely maintained on UNCW's cloud-based system. 

This service will allow users to receive assistance with creating new forms, transferring template ownership, as well as any DocuSign Account issues.

Available To

Faculty and Staff


  • Access to DocuSign Assistance.
  • Access to assistance with account issues.
  • Transferring or Sharing Template or Envelope Ownership

Getting Started

  1. Please click the "Submit a Ticket" button in the top right corner.
  2. Fill out the ticket with your information and issues.
  3. Assistance will then be provided. 

Fees/Additional Costs

No charge