How do I use Remote Desktop (Windows to Windows)?


All faculty, staff and students have the ability to use Remote Desktop to view their designated on-campus computers.

*Please note: Remote Desktop allows you to remotely connect to an on-campus computer, even if you are off-campus. Remote Desktop is helpful for working from home. Windows computers will have the “Remote Desktop Connection” program installed locally. However, using Horizon is recommended because a VPN Connection is not required for access off-campus.

Part: 1: Obtain the service tag of the computer to be remotely accessed and submit ITS request:

  1. The seven-character service tag is written on the silver/grey UNC Wilmington sticker typically placed on the top of a laptop or desktop computer. Write down the service tag as it will be used as the computer name in Part 2 of these instructions.
  1. Contact the Technology Assistance Center with your service tag to request that your computer be added to the group that allows remote access. Wait for confirmation that your computer has been added before continuing.


Part 2: Remotely access the on-campus computer through “Remote Desktop Connection” in Horizon

  1. Sign into UNCW’s virtualization tool Horizon and open “Remote Desktop Connection.” More information about Horizon is available here.

  1.  In the Computer textbox type the service tag of the computer you want to access, obtained in part 1. If you have two monitors, press "show options," and click on the "Display" tab. Once in that tab, check the "Use all my monitors for the remote session" box.
  2. Click the “Connect” Button.

Screenshot of Remote Desktop Connection window

  1. Log in with your UNCW username (without the and password, as you normally would when logging on to your computer and click "OK." (See note at the bottom of this page.)
  2. To end your remote connection, click on “Start”, and then select “Log Off” at the bottom of the "Start" menu."

*Please note:  For Step 4: If you are having issues logging in or your credentials do not seem to be working correctly, type in "uncw\yourusername" (note backslash) instead.

If you need further assistance, please submit a service request or CHAT with TAC

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Article ID: 12384
Thu 4/21/16 11:51 AM
Tue 8/11/20 4:23 PM