How do I Manage the Spam Filter and Take Action on Quarantined Messages?

Questions Answered in this Article


All faculty, staff and students have the ability to manage their Exchange Online Protection (EOP) spam filter.

*Please note: Microsoft's spam detection, Exchange Online Protection (EOP), provides an aggressive approach to filtering spam messages from UNCW email accounts. Users may "release" a message from spam quarantine or block a sender. If spam has been received, you will receive email digest notifications daily with the subject "Microsoft 365 security: You have messages in quarantine." Messages are held in quarantine for 15 days of the received date before being deleted. When a message expires from quarantine, you can't recover it.

Manage EOP Spam Filter and Take Action on Quarantined Email

  1. Go to
  2. If prompted, sign in using your UNCW email address (e.g., and password.
  3. Follow the "Take action on quarantined email" section of this Microsoft knowledge base article to learn how to release a message or block a sender.

Spam Filter FAQs

What should I do with junk mail that I don't want in my Inbox?

Most junk mail messages in your Inbox are legitimate messages from reputable companies/vendors (not spam messages from unknown sources trying to obtain your personal information). You may unsubscribe from legitimate sources by choosing "unsubscribe" from the message. Do not provide any passwords or personal information when unsubscribing.

Why did I get this junk mail message? I never subscribed to anything from this vendor.

 When signing up for conferences and newsletters or visiting various websites for information, there is often a statement in the terms and conditions that states that by signing up, you are allowing the company/vendor to share your email address with affiliates, vendors, partners, and others. While you may not have directly signed up for information, you may still receive emails from these vendors/companies.

Can I report spam messages directly to Microsoft?

You can report spam messages to Microsoft to improve their spam filter.

Outlook on the Web ( and Outlook Desktop for Mac

  1. Right-click the message.
  2. In the drop-down menu, click either "Report Junk" (Outlook Desktop for Mac) or "Report > Report Junk" (Outlook on the web).
Outlook Desktop for Windows
  1. Install the Report Message Outlook add-in by following the "Get the Report Message add-in for yourself" section of this Microsoft Knowledge Base article
  2.  The Report Message add-in can be accessed from the Outlook Ribbon when you have selected the relevant email you wish to report.

    The "Report Message" option in the Outlook ribbon.
  3. Select "Junk."

How can I add a sender to my Safe Senders or Blocked Senders lists?

Safe senders are people and domains from which you always want to receive email messages. Messages from any email address or domain in your Safe Senders list are never sent to your Junk Email folder or quarantined.

Blocked senders are people and domains you don't want to receive email messages from. Messages from any email address or domain listed in your Blocked Senders list are sent directly to your Junk Email folder.

Outlook Desktop for Windows

Click "Home > Junk > Junk Email Options." The Safe Sender and Blocked Sender lists will be displayed.

Outlook Desktop for Mac (Blocked Senders only)

From the Menu Bar, click "Outlook > Preferences > Junk." The Blocked Senders list will be displayed. To add a safe sender, follow the Outlook on the web instructions.

Outlook on the web (

Click the Settings gear in the upper-right corner and type "Junk." The Safe Sender and Blocked Sender lists will be displayed.

If you need further assistance, please submit a service request or CHAT with TAC.


Article ID: 146314
Wed 8/31/22 11:42 AM
Wed 12/7/22 9:30 AM