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All faculty, staff and students have the ability to take action on quarantined messages, block and unblock senders, and report spam directly to Microsoft.
*Please note: Microsoft's spam detection aggressively filters spam from UNCW email accounts. Users can release messages from quarantine or block senders. If spam is detected, you'll get daily email notifications with the subject "Microsoft 365 security: You have messages in quarantine." Messages are kept in quarantine for 15 days before being deleted and cannot be recovered after that.
Take Action on Quarantined Email
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Go to https://security.microsoft.com/quarantine.
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If prompted, sign in using your UNCW email address (e.g., sammyseahawk@uncw.edu) and password.
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Follow the "Take action on quarantined email" section of Microsoft's "Take Action on Quarantined Email" knowledge base article to learn how to release a message or block a sender.
Block or Unblock Senders & Unwanted Emails
*Please note: Unsolicited emails often come from unknown senders and may include promotions, advertisements, political information, or other content intended to prompt an action from you. These emails can appear if your address has been collected through public directories or shared by third parties.
Adding email addresses or domains to your blocked senders list will direct these messages to your Junk Email folder.
Windows:
Mac:
Outlook on the Web:
TECH TIP: A quick way to reduce unwanted emails is to use the "Unsubscribe" option, typically found at the bottom of unsolicited emails. Do not provide any passwords or personal information when unsubscribing.
Reporting Spam Directly to Microsoft
*Please note: These instructions are the same for Outlook on Windows, Mac and the web.
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Right-click (or CTRL-click for a Mac) on an unwanted email.
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Scroll to "Report" and click "Report Junk."
If you need further assistance, please submit a service request or CHAT with TAC.