How do I Submit a Ticket or Request using the myTAC portal?

Answer

All faculty, staff, and students can submit tickets.

Available services can be found in the myTAC service catalog. Use the catalog to submit a ticket for help with technical issues, to request new access or permissions, or to request a change to an existing system.
 

  1. Start by navigating to the myTAC home page. 

    *Please note: It is recommended that you log in using your UNCW credentials to view all available services.

  2. There are a few different ways to search the myTAC portal.
    1. You can use the Search Option at the top of the page. This allows you to search all content, the knowledge base only, or the service catalog only.
    2. You can use the Main Search Field in the center of the page under "How can we help you today?" You will find results from both the knowledge base and the service catalog. You can differentiate by the icon next to the "title" of the service or knowledge article.

      Image of the icons that represent the knowledge base (lightbulb) vs the service catalog (compass).
       
    3. Search the Knowledge Base for self-help articles and instructions. Every knowledge article also contains a link to open a ticket request in the event you were unable to solve your issue.
    4. Search the Service Catalog to find available services and submit a request.
    5. Reset Your UNCW Password without searching the portal.
    6. Report a UNCW Account Issue to open support tickets directly, without searching the service catalog.

      Image of the myTAC Client portal with numbers showing all of the different ways to search and open a ticket request.
       
  3. To submit a service request, open the desired service and select "Submit a Ticket or Request Service."
     
  4. Complete the form and select "Submit."

    TECH TIP: When the service form is first displayed, the "Requestor" and the "Acct/Dept" are automatically populated with the information for the person creating the ticket request. If you are submitting a request on behalf of someone else, remove your name and enter the name of the individual the request is being submitted for. Upon submission, the ticket request will still reflect the name of the person who created the ticket.

If you need further assistance, please submit a service request or CHAT with TAC

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