How do I Submit a Ticket for Someone Else through the Service Catalog?

Answer

All faculty, staff and students have the ability to assign ticket requestors while creating tickets.

  1. Start by locating the desired service, selecting "Submit a Ticket," to open a ticket request form. 
    Please click here for more detailed instructions on this step.

     
  2. When filling out the form, find the field marked Requestor:

    Requestor field
     
  3. By default your name will be in this field. To set another person as the requestor, press the magnifying glass to search the UNCW directory.

    Person Lookup
     
  4. Find the person you are submitting the ticket for, and click on their name to select them as the requestor. After you have done so you can continue filling out the form as usual.
     
  5. When you submit the request the ticket will be in their name, though you will still be logged as having created the ticket.

If you need further assistance, please submit a service request or CHAT with TAC

Details

Article ID: 32053
Created
Wed 6/14/17 3:20 PM
Modified
Tue 6/30/20 9:29 AM