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Service Catalog

Categories (10)

Email & Calendar

Outlook & Calendar Issues, Distribution Group, Shared Mailbox (MEPF), & Listserv Creation, Changes, or Issues

UNCW Account

Account Unlock, Password Resets, Name Changes, Temporary & Guest Accounts, Account Extensions

Banner, Blackboard Learn, mySeaport, & SeaNet

Banner, Blackboard Learn, mySeaport, SeaNet, and ImageNow/WebNow

WiFi, Networks, Web Apps, Websites, & Virus Safety

Wired & Wireless, VPN, Firewall, Web Design & Web Applications, Malware (Virus) Removal

Computers, Devices, Printers, Cable TV Service

Desktops, Laptops, Cameras, Tablets, Cell Phones, TVs, & Cable TV Service

Software

Tealware, Adobe, Word, Excel, PowerPoint, OneNote, Acrobat Reader, Flash, Java, iTunes, etc.

Classrooms, Audio Visual (AV) Equipment, & SkillPort

Instructor Stations, Computer Labs, Clickers, WebEx, Lecture Capture, Sound & Video

UNCW-Owned Office & Mobile Phones

Office & Mobile Phone Service, Voicemail, Billing, Conference Calls, Reimbursements

File Storage & Servers

Sharepoint, OneDrive, Sammy, Timmy, Samba, ARC, Server Support, Database Administration, Restore from Backup

Reporting, Select Survey, & ITS Project Requests

SSRS & ODS Reporting, Google Analytics, Online Survey Tool, ITS Projects