Printer Issues & Errors

Service Overview

ITS provides assistance with printer settings and connectivity issues.

Note: Wireless printers will not work on UNCW's network - only direct printing or network printing.

Available To

Faculty and Staff


Basic troubleshooting of printers connected to university-owned computers.

Getting Started

Please have any warranty or technical manuals/documentation available on the printer.

Replacing toner cartridges is the responsibility of the department that owns the printer.

Fees/Additional Costs

No charge*

*ITS can assist with connectivity issues and settings but other issues, such as replacing parts or cleaning out toner, would require hiring an expert (such as TonerExchange). 

Submit a Ticket

Related Articles (1)


Service ID: 12442
Wed 3/2/16 10:39 AM
Fri 8/25/17 2:56 PM