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Knowledge Base

Categories (12)

Email & Calendar

Outlook & Calendar Issues, Distribution Group, Shared Mailbox (MEPF), & Listserv Creation, Changes, or Issues

UNCW Account

Account Unlock, Password Resets, Name Changes, Temporary & Guest Accounts, Account Extensions

Banner, Blackboard Learn, mySeaport, & SeaNet

Appworx, Banner, Blackboard Learn, mySeaport, SeaNet, and ImageNow/WebNow

WiFi, Networks, Web Apps, Websites, & Virus Safety

Wired & Wireless, VPN, Firewall, Web Design & Web Applications, Malware (Virus) Removal

Computers, Devices, Printers, Cable TV Service

Desktops, Laptops, Cameras, Tablets, Cell Phones, TVs, & Cable TV Service


Cloud-based software, Tealware, Adobe Creative Cloud, Excel, Maple, Word, PowerPoint, OneNote, SAS, SPSS, etc.

Classrooms, Audio Visual (AV) Equipment, & SkillPort

Instructor Stations, Computer Labs, Clickers, WebEx, Lecture Capture, Sound & Video

UNCW-Owned Office & Mobile Phones

Office & Mobile Phone Service, Voicemail, Billing, Conference Calls, Reimbursements

File Storage & Servers

Sharepoint, OneDrive, Sammy, Timmy, Samba, ARC, Server Support, Database Administration, Restore from Backup

Reporting, Select Survey, & ITS Project Requests

SSRS & ODS Reporting, Google Analytics, Online Survey Tool, ITS Projects

Student Information

Useful information for students.

ITS Request System

Articles designed to help clients navigate the ITS Request System.

Articles (2)

How do I navigate my TurningPoint clicker?

This KB article is meant to help a user navigate their TurningPoint clicker by explaining what each section of the clicker does.