How do I use Duo Push with the Duo Mobile App when logging into my UNCW Account?


All faculty, staff and students have the ability to use Duo Push with the Duo Mobile app when logging into their UNCW account.

  1. If this is your first time accessing UNCW applications, such as Office 365, Duo will use the most secure method you have available to you (e.g. Duo Push) and will automatically send a Duo Push to your device (if you use Duo Push). Duo will automatically remember the last method you used (e.g. Mobile Passcode, Duo Text Passcode, etc.) and will display that option by default. 

  2. If Duo Push was not your last used authentication method, click "Other options."

    Screen shot of enter your passcode with other options.

  3. In the Other options menu, select the "Duo Push" option for the device you wish to use. 

    Screen shot of other options.
  4. On your device, open the Duo Mobile app, and, if you are positive that the "Login Request" was submitted by you, select "Approve."  If you did not submit the Login Request, please select "Deny." 

    Screen shot of mobile phone with deny or approve.
  5. After approving the request you should be successfully logged in to the UNCW Application. 

If you need further assistance, please submit a service request or CHAT with TAC.