How do I Reactivate Duo Mobile on a New or Existing Device?


*Please note: This article is intended for existing users that need to reactivate the Duo Mobile app on a new/reset phone or tablet. If you have never used the Duo Mobile app before, please view the "How do I Set up Two-Factor Authentication (2FA) with Duo Mobile on my UNCW Account?" article.

Questions Answered in this Article

Answer

All faculty, staff and students have the ability to reactivate Duo Mobile.


Reactivate Duo Mobile Using the Self-Service Device Management Portal (2fa.uncw.edu):

Follow this method if you:

  • Switched mobile platforms (i.e., Android to IOS).
  • Are prompted by the Duo Mobile app to visit the Self-Service Portal if a backup cannot be found.
  • Manually deleted your UNCW account from the Duo Mobile app.
  • Uninstalled the Duo Mobile app.
  • Lost access to your original device.
  • Have a new phone number. 

If you have more than one registered device:
 

  1. On 2fa.uncw.edu, choose your secondary device from the device list and authenticate.
     
  2. Click “Device options” next to the device you want to reactivate.
     
  3. Click “Reactivate Duo Mobile” and follow the on-screen instructions.
     

If you do not have more than one registered device:
 

  1. On 2fa.uncw.edu, click “Enter a Passcode.”
     
  2. Select “Text me new codes” on the bottom blue banner.
     
  3. Enter the code texted to you, and click “Log In.”
     
  4. Choose “Device options” next to your phone number.
     
  5. Click “Reactivate Duo Mobile,” and follow the on-screen instructions.
     

If you have a new phone number & do not have more than one registered device:
 


If you need further assistance, please submit a service request or CHAT with TAC.