How do I Reactivate Duo Mobile on a New or Existing Device?

*Please note: This article is intended for existing users that need to reactivate the Duo Mobile app on a new/reset phone or tablet. If you have never used the Duo Mobile app before, please view the "How do I Set up Two-Factor Authentication (2FA) with Duo Mobile on my UNCW Account?" article.

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Answer

All faculty, staff and students have the ability to reactivate Duo Mobile.


Reactivate Duo Mobile Using the Self-Service Device Management Portal :

Follow this method if you:

  • Switched mobile platforms (i.e., Android to IOS).
  • Are prompted by the Duo Mobile app to visit the Self-Service Portal if a backup cannot be found.
  • Manually deleted your UNCW account from the Duo Mobile app.
  • Uninstalled the Duo Mobile app.
  • Lost access to your original device.
  • Have a new phone number. 

If you have more than one registered device:
 

  1. On Duo Central, choose your secondary device from the device list and authenticate.
     
  2. Click “I have a new phone” next to the device you want to reactivate.
     
  3. Follow the instructions on this Duo guide.
     

If you do not have more than one registered device:
 

  1. On Duo Central, choose your secondary device from the device list and authenticate.
     
  2. Next, choose, "Text message passcode."
     
  3. Enter the code texted to you, and click “Verify.”
     
  4. Click "I have a new phone" next to the device you want to reactivate.
     
  5. Follow the instructions on this Duo guide.

If you have a new phone number & do not have more than one registered device:
 

If you need further assistance, please submit a service request or CHAT with TAC.

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Details

Article ID: 125594
Created
Sun 1/24/21 6:00 PM
Modified
Fri 4/26/24 12:04 PM