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All faculty, staff and students who are enrolled in Two-Factor Authentication (2FA) will need access to their registered device to be able to authenticate.
*Please note: If you do not have access to any of your 2FA registered devices (e.g., lost or broken phone), you will need a temporary passcode, which you can obtain by following the instructions below.
In the future, consider adding a second device, storing Duo Mobile passcodes or using a YubiKey as backup authentication methods.
- Contact the TAC during our hours of operation by either coming to the Technology Walk-in Center on the first floor of Randall Library or by calling 910-962-4357. If you get our voicemail, leave a message, and we will call you back promptly. If you are already logged in, you can also CHAT with TAC.
- You will need to verify your identity with the TAC. Verification must be done visually. It requires you to show a government-issued photo ID, passport or One Card photo ID in person or through a video call via Microsoft Teams or Zoom.
- After verification, the TAC will assign you a temporary passcode.
- On the Duo authentication prompt, select “Enter a Passcode." You will need to enter the temporary passcode and then “Log In.”
If you need further assistance, submit a service request or CHAT with TAC.