How Do I Change My Uncw Account Password Using a UNCW-Owned Computer?

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All faculty, staff and students have the ability to change their UNCW Account password on a UNCW-owned computer.


UNCW-owned PC

*Please note:  If you are off-campus, you will need to connect to the VPN. Need help? Check out our knowledge article: "How do I Set Up a VPN (Virtual Private Network) on my Windows PC Computer? (New VPN Client)"


If you know your current password:
 

  1. Press Ctrl + Alt + Del on your keyboard.
     
  2. Click "Change a password."
     
  3. Enter your old password followed by the new password twice.
     

If you have forgotten your password:
 

  1. Use the Password Change Portal to update your password. 

    TECH TIP: Need help? Check out our knowledge article: "How do I Change my UNCW Account Password through the Password Change Portal?" 

  2. Once your password is changed, press the Windows logo + L on your keyboard to lock your computer.
     
  3. Unlock the computer by entering the new password.
     
  4. You will now use your new password to log in to your computer.


UNCW-owned Mac

*Please note: Jamf Connect is an application that syncs UNCW account password changes on macOS devices. Only select Macs have this service installed, with plans for campus-wide implementation coming soon.

ITS manages the installation of this service. While running, a Jamf Connect icon will appear in the taskbar near the clock at the top of the screen.

  1. To change your password, open Jamf Connect from the menu bar in the top right corner of the screen. If you do not see the Jamf Connect icon, go into Applications and open "Jamf Connect".
     
  2. Select "Change Password". 
     

screenshot of self service + icon and menu bar


  1. Once you select "Change Password" you may be prompted to enter your UNCW credentials to sign in.
     
  2. After entering your current credentials, you will be prompted to enter a new password.

    screenshot of the change password window
     

If you need further assistance, please submit a service request or CHAT with TAC.

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