How do I Setup my Self-Service Password Reset (SSPR)?


How do I enable self-service password reset?


All UNCW accounts (students, faculty, staff, guests) have the ability to use the Self-Service Password Reset (SSPR) application.

*Please note: On your first login after Self-Service Password Reset (SSPR) is enabled, you are prompted to complete the verification steps.

  1. If prompted, log into your UNCW account.

    confirm your current password screenshot
  2. After authenticating, either click "set them up now" for your authentication methods or select "verify" if the data is already present. At least one of three options must be completed. ITS recommends completing all three.

    don't lose access to your account screenshot
  3. When selecting "Authentication Phone" select either the "Text Me" or "Call Me" option.

Screenshot of the text or call me retrieval screen

  1. If you selected "Authentication Phone" enter the code provided and click "Verify."

    Verify account screen
  2. When selecting "Authentication Email" click "Email Me" and check your authentication email address that will retrieve the code.

    Email verification screen
  3. Now complete the five security questions from the dropdown list and provide answers.
  4. Click "Save Answers."

    Picture of five possible security questions.
  5. Select "Finish" to complete the SSPR setup process.




If you need further assistance, please submit a service request or CHAT with TAC


Article ID: 81092
Tue 6/18/19 9:12 AM
Wed 7/29/20 3:42 PM