How do I Register or Update my Password Change Authentication Methods?

Questions Answered in this Article


All UNCW accounts (faculty, staff, students and guests) can register or update their password change authentication methods after the first login.

New User / First-Time Login

  1. Visit the Microsoft Registration page.
  2. Enter your full email (e.g., and password found on your acceptance letter (students) or in a welcome email (faculty, staff and guests).

    TECH TIP: If your password is not working, please submit the Report an issue with your UNCW Account service request, and please know that you will be required to verify your identity.

  3. On the “Don’t Lose Access to your Account” page, click “Set it up now” next to your desired authentication method.
    • Authentication Phone: A number to call or text other than your UNCW extension.
    • Authentication Email: An email other than your UNCW email.
    • Security Questions: Create 5 security questions.

    TECH TIP: You should have at least one additional method configured. It is recommended, but not required, that you set up as many methods as you can. This gives you flexibility when one of the methods isn't available.

  4. Follow the on-screen instructions to register the authentication methods. After registration, you can change your password.

*Please note: You must also enroll in Two-Factor Authentication (2FA) for additional security. For more information, please refer to the How do I Set up Two-Factor Authentication (2FA) with Duo Mobile on my UNCW Account? knowledge base article.

Update Authentication Methods

  1. Go to and log in to update the phone number, email address or security questions used for changing your password.
  2. Click “Update Info” inside the “Security info” panel.
  3. Click “Add Method” to add a new authentication method, or “Change” or “Delete” to modify an existing authentication method.

    Click “Add Method” to add a new authentication method, or “Change” or “Delete” to modify an existing authentication method.
  4. Follow the on-screen instructions to update the authentication method.

If you need further assistance, please submit a service request or CHAT with TAC.

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